Restore @comcast.net email account

I was a long time comcast then xfinity customer. We moved about 8 years ago to a suburb where xfinity doesn't provide service. I had some private email addresses that ended with @comcast.net. Recently I have not been able to login to my acount to send and receive emails. This is a problem since I registered for a couple of services using my @comcast.net email address. Is there a way to get my old account re-activated so I can send and receive emails on the comcast.net domain?

Is there another approach to get emails to and from comcast.net?

Thanks,

K-

Responses

XfinityThomasA

Official Employee

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2.3K Messages

1 month ago

Hello, user_oyi8oi! Thank you for reaching out. What is the error message or code you're receiving when trying to access your Comcast.net email? Please visit xfinity.com/support/internet for great information on the features and functionality of your email account.

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user_oyi8oi

4 Messages

I try logging in with my old id and it wants to send a confirmation code to the old email address (which I cannot access). I read through the website guidelines for recovery and it says to ask the provider for your old email address to re-instantiate it. That is what I am doing here. My old email address is a comcast.net domain address. I need Xfinity (or Comcast) to re-enable my email addresses.

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29 days ago

0

XfinityChristy

Official Employee

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2K Messages

user_oyi8oi Hello and thank you for reaching out via our Xfinty Community Forums. I would be happy to help you get access to your account. To get started, please send a direct message with your full name, address, and your email address you are having an issue with.

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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29 days ago

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U

user_oyi8oi

4 Messages

Send a direct message from which account? I can't access my xfinity account because I can reset my password cause I cant access my email account that is in the domain comcast.net....

Got it?

K-

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28 days ago

0

XfinityJorge

Official Employee

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2.1K Messages

Thank you so much for your time and response! We are referring you to reach out to us on our Forums, how you are currently signed in. Please follow the steps shared above, and our team is here looking forward to working with you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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28 days ago

0

U

user_oyi8oi

4 Messages

Did this and no response.

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22 days ago

0

U

user_gcx0ab

1 Message

23 days ago

Been trying to get into my account. [Edited: "Personal Information"] do not want it to go away!!!!!!!!

(edited)

1

XfinityNatalie

Official Employee

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40 Messages

Hello user_gcx0ab, thank you for reaching out through our XFINITY Community Forum! I know how vital it is to ensure you are able to access your account at all times. Do you recall the last time you successfully signed into your account? Please review this XFINITY Email Activity Policy to ensure this does not apply to your situation. If this does not apply with your situation, please let me know what error message you encounter when you attempt to access your account.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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21 days ago

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user_5j9vcc

Visitor

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1 Message

10 days ago

How do I restore my email account [Edited: "Personal Information"]

(edited)

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XfinityChristy

Official Employee

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2K Messages

Hello, and thank you for reaching out via our Xfinity Community Forums, @user_5j9vcc. When you are trying to log into your email account, are you using an email client like Outlook, or are you trying to log in at Xfinity.com?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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8 days ago

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Email

user_oyi8oi

Restore @comcast.net email account

XfinityThomasA

user_oyi8oi

XfinityChristy

user_oyi8oi

XfinityJorge

user_oyi8oi

user_gcx0ab

XfinityNatalie

user_5j9vcc

XfinityChristy

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