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user_oyi8oi
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4 Messages

Monday, April 7th, 2025 12:18 AM

Restore @comcast.net email account

I was a long time comcast then xfinity customer.  We moved about 8 years ago to a suburb where xfinity doesn't provide service.  I had some private email addresses that ended with @comcast.net.  Recently I have not been able to login to my acount to send and receive emails.  This is a problem since I registered for a couple of services using my @comcast.net email address.   Is there a way to get my old account re-activated so I can send and receive emails on the comcast.net domain?

Is there another approach to get emails to and from comcast.net?

Thanks,

K-

Question

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Updated 

20 days ago

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6

XfinityThomasA

Official Employee

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2.5K Messages

3 months ago

Hello, user_oyi8oi! Thank you for reaching out. What is the error message or code you're receiving when trying to access your Comcast.net email? Please visit xfinity.com/support/internet for great information on the features and functionality of your email account. 

 

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user_oyi8oi

4 Messages

I try logging in with my old id and it wants to send a confirmation code to the old email address (which I cannot access).   I read through the website guidelines for recovery and it says to ask the provider for your old email address to re-instantiate it.  That is what I am doing here.  My old email address is a comcast.net domain address.   I need Xfinity (or Comcast) to re-enable my email addresses.

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3 months ago

0

XfinityChristy

Official Employee

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2.1K Messages

 

user_oyi8oi Hello and thank you for reaching out via our Xfinty Community Forums. I would be happy to help you get access to your account. To get started, please send a direct message with your full name, address, and your email address you are having an issue with. 
 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_oyi8oi

4 Messages

Send a direct message from which account?  I can't access my xfinity account because I can reset my password cause I cant access my email account that is in the domain comcast.net.... 

Got it?

K-

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3 months ago

0

XfinityJorge

Official Employee

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2.3K Messages

Thank you so much for your time and response! We are referring you to reach out to us on our Forums, how you are currently signed in. Please follow the steps shared above, and our team is here looking forward to working with you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_oyi8oi

4 Messages

Did this and no response.

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3 months ago

0

user_gcx0ab

1 Message

3 months ago

Been trying to get into my account. [Edited: "Personal Information"] do not want it to go away!!!!!!!!

(edited)

1

XfinityNatalie

Official Employee

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155 Messages

Hello user_gcx0ab, thank you for reaching out through our XFINITY Community Forum! I know how vital it is to ensure you are able to access your account at all times. Do you recall the last time you successfully signed into your account? Please review this XFINITY Email Activity Policy to ensure this does not apply to your situation. If this does not apply with your situation, please let me know what error message you encounter when you attempt to access your account.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_5j9vcc

Visitor

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1 Message

2 months ago

How do I restore my email account [Edited: "Personal Information"]

(edited)

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XfinityChristy

Official Employee

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2.1K Messages

Hello, and thank you for reaching out via our Xfinity Community Forums, @user_5j9vcc. When you are trying to log into your email account, are you using an email client like Outlook, or are you trying to log in at Xfinity.com? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

Sgoodchild

Visitor

 • 

1 Message

2 months ago

I’ve tried everything I can’t find a way to restore my emails that I have already received and the ones that I still had my inbox that I did not delete. I do have all my sent emails But I can’t get my emails that were in my mail app in box folder from Comcast

1

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XfinityJanelle

Official Employee

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1.6K Messages

Hi @Sgoodchild Thank you for reaching out today on the Xfinity Community Forums. Are you using a third party mail application? Have you attempted to recover emails in the Xfinity email, if less than 30 days? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_bpcysa

Visitor

 • 

1 Message

24 days ago

I am trying to restore my comcast.net email after being hacked again. I have tried chat and calling phone numbers not successful and web site, still no success. I need to talk to a real person. This is Jacqueline [Edited: "Personal Information"]

(edited)

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XfinityJamesC

Official Employee

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2.2K Messages

Greetings, @user_bpcysa! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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22 days ago

0

user_ihydzc

Visitor

 • 

3 Messages

22 days ago

Please restore my Xfinity account for [Edited: "Personal Information"]. I have personal email that I need to receive. Could you please find out what happened or open a new email account? Thank you. [Edited: "All caps"]

(edited)

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XfinityChristy

Official Employee

 • 

2.1K Messages

 

user_ihydzc Hello, and thank you for reaching out via our Xfinity Community Forums. If your old Xfinity (formerly Comcast) email address is not working, it's likely due to inactivity or a change in your account status. Do you recall the last time you logged in to your old email address? You must log into your email account(s) using the Xfinity Connect web portal at least once every 12 months to maintain an active email account status.
 

If you don’t log into your Comcast email account(s) at least once every 12 months, we’ll designate it as inactive and delete it along with all the contents, including emails, draft emails, and address book entries. 

 

Here is a great article from our website that provides all the emails about your Xfinity email account. Please let us know if you have any other questions or concerns. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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20 days ago

0

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