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user_68ef9f
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Originator

Visitor

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3 Messages

Sunday, January 22nd, 2023 3:42 AM

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Recover deleted folder

I deleted a folder with several sub-folders.  I have checked Trash and Deleted Items.  None of the folders or files are in either. Is there a way to recover the folder? What am I missing?

Thanks in advance.

MJ

Question

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Updated 

2 years ago

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CCGina

Official Employee

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800 Messages

2 years ago

Hi there, @user_68ef9f!

 

How long ago was the folder deleted? If it was within 30 days, you should be able to recover the emails using these steps: Recover Deleted Emails. There are three horizontal lines when you rightclick on Trash, and there's an option to Recover Deleted Items tucked away in there :)

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user_68ef9f

Visitor

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3 Messages

2 years ago

The folder was deleted three days ago. I had several sub folders within the main folder. I checked the trash and the deleted items areas. None of the folders or the files were in either. Any other possibilities?

3

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CCGina

Official Employee

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800 Messages

I found an old thread that's similar where it seemed to take a bit of time for the emails to show up in the Trash folder, so that's certainly possible! And to make sure, it sounds like you didn't select the option to permanently delete the folder and emails, correct? 

 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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user_68ef9f

Visitor

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3 Messages

I saw that message as well and am cautiously hopeful, thank you.  I don't remember seeing an option to permanently delete the folder or email.  Do you know, does that follow the first choice to delete as a second warning or choice?

2 years ago

0

XfinityArmand

Official Employee

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2.2K Messages

Hmmm.  That is odd.  We can take a closer look at this for you.  So that we can get started, please feel free to shoot us a private message with your full name and service address.  That way we can access your account and see what else we can do on our end for you. 😉

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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