JohnH1's profile

Contributor

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32 Messages

Thu, Apr 2, 2020 7:00 PM

Deleted email folder

I accidentally deleted a folder. The folder had several sub-folders. I wanted to delete one of the sub-folders but instead, I deleted the entire folder. Is there any way to get them back?

Accepted Solution

JohnH1

Contributor

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32 Messages

2 y ago

Thanks for your help.

All the emails were in my trash file, but not in the original folders. I recovered the empty folders and recovered the emails. Now I just have to figure out where each email should be moved. I have 614 emails to get to the correct subfolder. 

By the way, the first place I looked for the deleted folder was my trash folder. I swear they weren't there a couple of days ago.

I accidentally hit delete all messages, instead of delete.

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Latoque

Expert

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29K Messages

2 y ago

Is the folder still in your Trash folder?  If so you can restore it from there.  Right-click on it in the Trash folder, then click on "Move" to put it back where you want it.  Anything that was in it should also move.  But if it's been deleted more than 14 days you probably won't be able to get it back.

Visitor

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1 Message

2 m ago

I did the same thing and the emails are not in the deleted items

Official Employee

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255 Messages

Hello @user_1b4960. I am sorry that you are not able to recover your emails. Has it been more than 14 days? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Al_Segno

Frequent Visitor

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11 Messages

25 d ago

I deleted a folder today, 9/24/21.  It appears in no trash or deleted folder.  I thought  I was deleting a duplicate but is totally disappeared.  Can this be restored??

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