reactivate email

How do I reactivate my email? I received "Your inactive Comcast.net email account is now closed".

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XfinityBillie

Official Employee

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3.9K Messages

2 days ago

@user_3ocu7b Thank you for taking the time to reach out to us here on our Xfinity Forums! When was the last time you had logged into your email? Do you currently have active services with us?

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user_xdqi6u

Visitor

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1 Message

I have active internet service but don't have details of when last login occurred.

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2 days ago

0

XfinityJeff

Official Employee

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631 Messages

Thank you for the information @user_xdqi6u. Is the email account a secondary email, or the email address associated with the primary Xfinity ID?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 hours ago

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user_3ocu7b

Visitor

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4 Messages

It's associated with the primary.

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2 hours ago

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XfinityJanelle

Official Employee

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2K Messages

If you go to https://connect.xfinity.com/appsuite/ are you able to log in? Please take a look at View your Xfinity Email account status for details surrounding inactive email accounts.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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Reply

2 hours ago

0

BruceW

Gold Problem Solver

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27.1K Messages

2 days ago

I have active internet service but don't have details of when last login occurred.

Does https://security-console.identity.xfinity.com/signinactivity help?

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user_3ocu7b

Visitor

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4 Messages

2 hours ago

No, I cannot login, same message -Your inactive Comcast.net email account is now closed. The other link takes me to my account but still no email access.

I would like the main account to have email.

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Email

user_3ocu7b

reactivate email

XfinityBillie

user_xdqi6u

XfinityJeff

user_3ocu7b

XfinityJanelle

BruceW

user_3ocu7b

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