reactivate email

How do I reactivate my email? I received "Your inactive Comcast.net email account is now closed".

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XfinityBillie

Official Employee

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3.9K Messages

26 days ago

@user_3ocu7b Thank you for taking the time to reach out to us here on our Xfinity Forums! When was the last time you had logged into your email? Do you currently have active services with us?

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user_xdqi6u

Visitor

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1 Message

I have active internet service but don't have details of when last login occurred.

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26 days ago

0

XfinityJeff

Official Employee

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693 Messages

Thank you for the information @user_xdqi6u. Is the email account a secondary email, or the email address associated with the primary Xfinity ID?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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24 days ago

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user_3ocu7b

Visitor

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4 Messages

It's associated with the primary.

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24 days ago

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XfinityJanelle

Official Employee

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2.1K Messages

If you go to https://connect.xfinity.com/appsuite/ are you able to log in? Please take a look at View your Xfinity Email account status for details surrounding inactive email accounts.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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24 days ago

0

BruceW

Gold Problem Solver

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27.1K Messages

26 days ago

I have active internet service but don't have details of when last login occurred.

Does https://security-console.identity.xfinity.com/signinactivity help?

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user_3ocu7b

Visitor

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4 Messages

24 days ago

No, I cannot login, same message -Your inactive Comcast.net email account is now closed. The other link takes me to my account but still no email access.

I would like the main account to have email.

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XfinityJanelle

Official Employee

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2.1K Messages

I sincerely apologize, the email will not be able to be used again once it has been closed. The sign-in credentials for your Xfinity account will not change. New email accounts are no longer offered.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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24 days ago

0

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user_3ocu7b

Visitor

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4 Messages

So should I cancel my Xfinity internet service and go elsewhere? Glo Fiber was just through my neighborhood asking me to switch.

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24 days ago

0

XfinityJanelle

Official Employee

•

2.1K Messages

There would not be any change to your internet services. We respect whatever decision you decide. Please let us know if we can be of any further assistance.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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24 days ago

0

Email

user_3ocu7b

reactivate email

XfinityBillie

user_xdqi6u

XfinityJeff

user_3ocu7b

XfinityJanelle

BruceW

user_3ocu7b

XfinityJanelle

user_3ocu7b

XfinityJanelle

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