random folders went missing in Thunderbird

@XfinityNicolas​ 

Yes, all folders & content are “live” when I log into Xfinity on the website. The folders in question are under "my folders."

In Thunderbird, the folders seem like random broken links because they are in italics, there is no content, & I can't move email into them (because they don't "exist.")

For ex: On Xfinity website -

   Folder: "product"s has mail, as do its subfolders.

In Thunderbird:

Folder: "products" - is in italics and contains no mail;

Subfolder: 15-21 – regular type, contains email. (other subfolders also contain mail.)

Also on Thunderbird:

Folder: SAM" - in italics, contains nothing;

     Subfolder "Convention" in italics, contains nothing:

          Sub-subfolder: "Invitations IBM Pres" - live folder, contains email.

All those folders in Xfinity contain mail. 

Exporting email? How/why would I export some email & not other emails? & how would I export an email to a broken folder link (since it doesn't really "exist.")

I hope you can help.

Thanks!
Marlene41

Thank you for clarifying. Are you using POP or IMAP for your incoming mail server (https://support.mozilla.org/en-US/kb/automatic-account-configuration)?

IMAP

By the way - your first message appeared in my inbox, but not the 2nd. So I guess I have to come to this site if I want to communicate with you. That's why it took me a couple of days.

Marlene

No worries at all! Feel free to reach out whenever it is convenient for you. 😀 I would like to take a deeper look into your email concerns on our end.  

Please send us a direct message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page.