Visitor
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5 Messages
Problem with spam
I have legit mail going to spam for the past several months, I cannot get it to go to my inbox. I mark it not junk over and over and it still goes to spam. This needs to stop.
Visitor
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5 Messages
I have legit mail going to spam for the past several months, I cannot get it to go to my inbox. I mark it not junk over and over and it still goes to spam. This needs to stop.
Accepted Solution
XfinityGabrielS
Official Employee
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135 Messages
3 years ago
As usual, @BruceW is correct, although Bruce we are looking at the implications of changing the rule order so that personal filters go before the spam folder, lots of testing to do to make sure there are no other impacts.
@deathwish1 The best way to resolve email being put in your spam folder by Comcast is by adding the sender address to your Comcast Address book.
https://www.xfinity.com/support/articles/delete-contact-universal-address-book
(edited)
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CCMike1
Official Employee
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933 Messages
3 years ago
Hello @deathwish1
You can also set up email filters to prevent your message from going to spam. An email filter can help sort your messages into different folders, such as folders for all family or work emails.
There are two parts to a filter: the condition, which determines if an email is affected by the filter, and the action, which determines what to do with the email.
In Xfinity Connect, click the Gear icon on the top-right of the navigation bar, then click Email Settings.
Select Filter Rules under Mail, and then select Add new rule.
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BruceW
Gold Problem Solver
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26.4K Messages
3 years ago
That is incorrect. Filters only operate on email Comcast delivers to the the Inbox. They never see messages that they deliver to the Spam folder.
The only way filters could work is if the customer first turns off Comcast's spam filtering, which for most is not a good idea.
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deathwish1
Visitor
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5 Messages
3 years ago
Indeed the filter does not work. Trying the address book. It would be super if the Spam/Not Spam buttons simply did their job and respected my input.
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deathwish1
Visitor
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5 Messages
3 years ago
Email from this organization is sporadic, usually on Sundays. I did get one, and it went straight to spam yet again. I tried using the wildcard since I am not going to manually enter roughly 20 addresses since there is no mechanism to click and add to address book. So far *@address.org does not work. I add the two most common addresses I get mail from, I'll see how that goes. I don't know why Xfinity felt the need to mess with spam filtering by removing the whitelist capability, particularly since it does not respect the buttons. When this doesn't work I guess I have little choice but to turn filtering off entirely.
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