6 Messages
Outlook Problems with comcast.net email address
All of a sudden I can't get email using Outlook. I can use Webmail, and it's working on my phone. This is O365, everything is fully patched and non-comcast.net emails work. I've tried using my desktop at home, and a laptop elsewhere; same problem on both machines. Deleted Outlook Profile and tried to re-add a new profile, using the correct imap.comcast.net manual settings. When I use SSL/TLS it immediately returns a credentials error; when I use STARTTLS it hangs for a while before erroring out. In the beginning I was receiving an error "The name cannot be matched to a name in the address list" trying to setup the account in Outlook but I'm not getting that anymore. I've tried checking/unchecking the "Allow unsecure applications" option (currently checked to allow) and disabling 2-factor authentication (currently off but I'd like to re-enable as soon as I get past this).
This has to be related to the specific account/email address but I can't figure out how to fix it .... assistance appreciated.
XfinityRoberto
Official Employee
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2.3K Messages
3 days ago
Hi there and welcome to Comcast @user_uyizbq. I am sorry to hear that you have not been able to get your email to work on your outlook. Did you recently changed your password to your Xfinity email?
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user_o3w56x
Visitor
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2 Messages
2 days ago
Same problem 05.21.26. I do not know if it's a Microsoft issue or a comcast.net Xfinity issue with Office 365 Outlook. No change in password or anything else. Very frustrating.
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user_uyizbq
6 Messages
5 hours ago
That evening I decided to go at it again, and everything worked magically ... Autodiscover populated the account settings, and mail flowed in. Must have been a Comcast glitch ... last time I had this problem was when I was in Florida--Outlook refused to work for the entire week, so I used webmail. When I returned to Maryland everything was fine.
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