Visitor
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5 Messages
Outlook Calendar and Comcast Email
Calendar invites sent to my comcast.net email do not appear in my Outlook 365 calendar upon acceptance. I have tried to get this to work on my laptop, outlook 365 web version, and app on my iphone. Any tips/fixes?
CCDevin
Problem Solver
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735 Messages
3 years ago
@user_0afc62
Hi, there! Thank you for reaching out to us here through Xfintiy Forums for support with your email and outlook calendar. I rely so heavy on calendar reminders or else I know I would miss lunch, even! Let’s see how we can help fix this for you. First, let’s make sure the Outlook 365 is configured with your Comcast email. Can you follow these steps to be sure it is connected correctly, please?
Open Outlook.
Click the File menu.
Click Add Account.
Enter your https://comca.st/3wgveHR email address
Enter your https://comca.st/3wgveHR password, then click Connect.
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XfinityCSAEmail
Official Employee
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1K Messages
3 years ago
Good afternoon,
In regards to calendar sync with Outlook, the Comcast.net email platform will not sync calendar invites with Outlook. You mentioned using Microsoft Exchange previously, which functions very differently in regards to how it handles calendar invites. More information on what syncs with Outlook can be found here: https://support.microsoft.com/en-us/office/sync-basics-what-you-can-and-cannot-sync-5537d587-4930-4ac2-b044-3568509b1294
NOTE: section regarding "IMAP e-mail account (such as Google)" applies to comcast.net in this scenario
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user_2ff6d6
Visitor
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2 Messages
3 years ago
We are presented with a choice if we want to have a calendar that automatically synchs on our phone.
1. use Microsoft 365 with a different internet provider
or
2. Stay w Comcast and migrate to another Outlook-like tool and learn that tool.
Many of us have been using Outlook and other Microsoft tools for years and want to continue using it. The current reality is many of us have moved out from a corporate umbrella, and a Microsoft Exchange version is no longer possible. Which option above seems easier for most of us.....#1!
Nowhere do I see how or if Comcast is addressing their customer problem re a calendar that synchs with Microsoft 365.
A. Are you working on a solution or workaround for us?
B. What is the likely timetable for a solution that works for us?
Unless we know that Comcast is working on a fix, then most of us will move to a different internet provider that can meet our needs.
The communication from Comcast seems to say this is our problem, and by implication..... we are not important user group for Comcast.
Anything short of a clear timetable from Comcast to promptly address this problem can only be understood as goodbye.
We await Comcast's prompt, clear, responsive answer.
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larryhagerty
Visitor
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1 Message
2 years ago
Post from user_2ff6d6 was right on the money. Still waiting for response. Thank you.
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user_e1c958
Visitor
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1 Message
2 years ago
Totally agree. Just spent 30 minutes on the phone with a rep who didn't even know they did not have a calendar function. He is supposedly escalating my question to higher management, but I'm not holding my breath for a response.
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