tonton's profile

New Poster

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5 Messages

Wednesday, August 27th, 2025

Outlook app keeps asking sign in

Outlook app (both Android and iOS) keep asking sign in since yesterday. I think this is mail server side issue. I am using imap settings. 

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Visitor

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1 Message

3 days ago

I have the same issue with the Outlook app on my iPhone that started today (8/27). I found a posting dated 8/7 on the same, and "XfinityMartyR" responded with:

"Thanks for reaching out! You will want to ensure third-party email access is enabled on your account, or you may want to toggle it off, and back on again:  
I tried this and it did not work. Then deleted my Comcast account from the app, did a hard iPhone reset, then reinstalled. Still asking to sign in. Not sure what Comcast/Xfinity has done but it's a royal pain.   

Official Employee

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449 Messages

Hey there user_itvujr. Are you still experiencing issues with your email?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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5 Messages

3 days ago

Same here! Did a complete Outlook uninstall on my S23 but now I am getting a certificate issue.  Switched to Samsung email and no problems. What did you guys do to Outlook access?

Official Employee

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1K Messages

@MOOSEYCAT Thanks for adding to the thread. Are you able to sign in to your email directly? Use the portal here https://www.xfinity.com/email. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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5 Messages

2 days ago

as of now (8/27/25, 11:34pm PDT), looks problem was solved. Outlook no longer asking password for Xfinity email.

Official Employee

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99 Messages

Good morning @tonton, I am sorry to hear that you were having issues with the email in Outlook. You mentioned a few days ago that the email is working, I just wanted to see if that is still the case?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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5 Messages

I don't have any issues now. Thanks! 

Official Employee

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3.4K Messages

Happy to hear that everything was resolved for you, @tonton. Let us know if you need anything else! We are happy to help on this platform 7 days a week!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

1 day ago

I am having the same issue with my Outlook and I also am using IMAP. I have two Comcast email accounts but no longer having Xfinity service since I moved to Arizona. The primary email account, I stopped using due to the extremely high number of spam emails and created the second account which I still use. Problem is I don't know what the password is/was to the primary email account so I'm not able to log into the Xfinity email. What are my options to correct this? Thanks in advance.

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