New Poster
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11 Messages
one of my email accounts has stopped working
I have 2 additional email addresses under my main@comcast.net account. As of yesterday afternoon one of them will not send or receive email. I get an error message saying "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them." I have checked that my server ports, security, etc. are the same as my other additional email (which is working fine) and all is correct. What do I do to get my email account working again? This is on Xfinity, not a 3rd party. Assistant, the phone, etc are all not helping me at all. Help!
klll
New Poster
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11 Messages
6 months ago
Why was this made "Private" ? I need help urgently as I have accounts using this now non-working email address and am not being kept up to date on what's happening with those accounts--because I can't get any emails!!!!
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XfinityMarcus
Official Employee
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1.1K Messages
6 months ago
klll thank you for creating your post on the Community Forum, your post was likely marked as private due to the PII with your email address being displayed in a public forum. I would be more than happy to assist you with this issue. Have you attempted to update the password associated with the address that is not receiving email?
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ydtrak
Contributor
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25 Messages
6 months ago
I had the same issue - was forced to change my password. Now that I have done so, I can once again receive email, but can not send email, even from Comcast's own website.
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user_6qmx9d
3 Messages
6 months ago
I am having the same problem, with the same error messages, as @klll for a secondary email on my comcast account. Nearly all my email goes to this account. This appears to be a widespread issue. Please advise.
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