Contributor
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85 Messages
Not seeing how to access my old comcast.net email, nor how to make a new one
I think I changed my original email here to a new username (as opposed to creating a new email then disassociating the old one), but I need to know if I can check that old email for an old school account. I'm not seeing the old email or username anywhere in my account, nor am I even seeing how to add it back, or add a new one.
I've got another email (username?) that I created a long time ago that my browser still has the password for, but that email/username is also not on the account. I of course can't print them here for security reasons.
How do I view the other emails (or the old usernames) on the account? I just need to check their emails. They're all @comcast.net email addresses.
codelirious
Contributor
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85 Messages
4 years ago
I go to https://www.xfinity.com/support/contact-us , and the options don't seem to connect to a Comcast rep from the site. The only options are "Chat with Xfinity" (which just opens Xfinity Assistant which is a useless bot that either doesn't understand the issue I'm looking for or doesn't provide a usable answer), Find an Xfinity Location, Status Center, social media like Facebook Messenger or Twitter or Reddit (which I'm not gonna use for this), or this forum.
I used to be able to click a button to email or chat with a customer service rep to get something fixed. Now I'm here.
I know I can message a specific rep if I know their name, but I don't know when they're available.
So is rep chat just gone? No way to send an email to support? I just have to post to the forum or talk to a bot or use my social media accounts or post publicly elsewhere? This seems really inefficient.
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BruceW
Gold Problem Solver
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26.3K Messages
4 years ago
To check the UserIDs on your account use the Lookup tool at https://idm.xfinity.com/myaccount/lookup on you home system. After you enter the requested information you'll see a list of the UserIDs on your account.
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