Not receiving passsword reset emails

I am not receiving emails with links to reset my password from Rio Grande. I see that this problem has been raised by others in the past, but don't see how the problem was resolved. I have checked spam, done searches, and I know the email address that Rio is using for me is correct, as I have received other emails from the customer service rep.

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EG

Expert

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107.1K Messages

9 days ago

The concern is not "Community Center / Guidelines" help related........................ Topic moved here to the proper help section for assistance.

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XfinityArmand

Official Employee

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1.8K Messages

7 days ago

Thank you so much for taking the time to reach out to Xfinity Support @user_tpxysh! We are so glad to hear from you and want to help in any way that we can to get things squared away for you. No worries! You have reached out to the right team to get things ironed out. Were you able to confirm if the emails were sent to a SPAM/Junk folder?

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U

user_tpxysh

2 Messages

I did confirm that they were not sent to a junk folder, and I spoke with a customer svc rep who confirmed that the email address was correct.

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7 days ago

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XfinityRaf

Official Employee

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587 Messages

Thanks for confirming. Have you tried an alternate email address to see if you can duplicate the issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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7 days ago

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user_e616c2

Visitor

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4 Messages

I am having the same issue. I am receiving some email but not all. As with original poster, I have had several reset password emails never show up. Now I cannot send or receive comcast email from my iphone. I have checked all my folders and they have not been redirected there.

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2 days ago

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XfinityJorge

Official Employee

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1.7K Messages

user_e616c2 Hello there! Thank you for taking the time to contact us about these issues you are having with your email. To get started please send us a DM with your name and address so we can immediatly work together on this! Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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7 hours ago

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user_tpxysh

Not receiving passsword reset emails

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