Not Receiving Emails

Hello,

Is anyone else having issues receiving verification emails for any account using their Xfinity email? If I try to reset a password, recover an account, or change my password I do not receive the verification email to my Comcast account. I have had to change all of my logins to my gmail account due to this issue. Since Xfinity gives you basic customer service and no actual control of email settings I cannot figure it out.

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user_ospkmg

Visitor

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2 Messages

5 days ago

I also am not receiving any emails from Comcast. I am forced to use my gmail account.

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XfinityJeff

Official Employee

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258 Messages

Greetings @user_ospkmg, and thanks for posting on the Xfinity forums today, I hope you are having a great week so far. As someone that has both a work email and personal email, I know how important email is, and I am sorry that you are having issues with your comcast.net account. You mentioned that you are not recieving any emails, I just have a few follow up questions:
1. When you check you mail, are you using the Xfinity connect website?
2. What date was the last email you received?

3. Are you able to send email from the account?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 days ago

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XfinityJanelle

Official Employee

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1.8K Messages

3 days ago

Hey @user_9cmedt , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding your email. I would be more than happy to offer my assistance looking into this further for you. Are you still seeing an issue with your verification emails?

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user_9cmedt

Visitor

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3 Messages

@XfinityJanelle yes. I do not receive them with my xfinity account. Even after saving the companies email to my address book.

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3 days ago

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XfinityAmandaB

Official Employee

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2.6K Messages

user_9cmedt The company may have been flagged as spam by other Xfinity customers, and they are now blocked. When this happens, they may receive an error report or an undeliverable message with a link to help unblock their domain. You can also check out this page here for more information.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 days ago

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user_9cmedt

Visitor

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3 Messages

I’m not going to tell every major company that I am not receiving their AI generated emails from to fill out some random form when it’s an issue with Comcast. It’s such an issue that I have to switch everything to Gmail. As a tech company, how about figuring out why your email is not working properly.

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3 days ago

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XfinityJanelle

Official Employee

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1.8K Messages

Another option you can have our customer security assurance team take a look at your email as they have more in depth tools to see what is causing this problem. They can be reached at https://spa.xfinity.com/contact-us.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 days ago

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user_ospkmg

Visitor

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2 Messages

3 hours ago

Thank you for getting back to me, I called 1800 comcast. I spoke to Omar. He talked me through the procedure. Now I have my emai back. What a relief! Thanks.

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user_9cmedt

Not Receiving Emails

user_ospkmg

XfinityJeff

XfinityJanelle

user_9cmedt

XfinityAmandaB

user_9cmedt

XfinityJanelle

user_ospkmg

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