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user_f0092a
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Monday, February 28th, 2022 11:56 PM

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Not receiving emails to my comcast email from Quickbooks

I send myself emails from Quickbooks online. All of a sudden I no longer received them. We tried another comcast email and that did not receive it either.  The last test we ran, it sent to both, but 3 days later. There are no filters or rules in place and they are also not found in Spam or trash. This happened a few months ago and then started working again.

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3 years ago

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Latoque

Expert

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29.6K Messages

3 years ago

Call Comcast security.  See if there is a blocking issue for that sender's domain-----------------------

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329

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user_79a4b3

Visitor

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3 Messages

@Latoque​ 

Hours with comcast..not their problem

3 years ago

0

XfinityCSAEmail

Official Employee

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1K Messages

3 years ago

Good afternoon,

There are no blocks or filters on quickbooks. Our logs indicate that any emails directed to you from quickbooks are being delivered. In the delayed emails examples - can you please message me the email headers directly? specifically the section with "Delivered:" timestamps as those are server timestamps and will help identifying if there is a delay. 

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XfinityJorge

Official Employee

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1.9K Messages

3 years ago

Hello there @user_f0092a thank you so much for contacting our Xfinity Support Team on our Forums. We are happy to help you with your e-mail issue and see why you are not receiving them. To get started please select the "peer to peer chat" icon (upper right corner of this page), click the "new message" icon, type/select "Xfinity Support", and then type/send your name with your address.

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user_aafa03

Visitor

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1 Message

3 years ago

I work with Quickbooks for our small business and every single customer that has a Comcast email their invoice is getting bounced back to me. Have had issues in the past with this. Now I get to email every single person who has a Comcast email and send them a link to pay their invoice. Beyond frustrating. 

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XfinityVianney

Official Employee

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2K Messages

Hi, @user_aafa03. The Customer Security  Assurance Team did post above we don't have any filters or blocks with QuickBooks. I would message them directly with the information listed above if you are still seeing this occur. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_b97daf

Visitor

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1 Message

3 years ago

Hi 

Was there a resolution to the question about not receiving emails from quickbooks.  I am a customer of a company who is sending me invoices but I am not receiving them.  As soon as the company changed my email to my gmail account I immediately received the invoice.

It is also important to note that I had been receiving the invoices up until a couple of weeks ago.  Thanks.

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CCJimmy

Problem Solver

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492 Messages

Hello @user_b97daf, thanks for reaching out to us! We will be happy to assist you with your email issue. If you have a chance to look above, our Customer Security Assurance team did mention that we don't have any type of blocks/filters set with Quick books. Have you had a chance to contact Quick books customer service to see if anything may be going on? Let us know! We are happy to help find a resolution! 

I no longer work for Comcast.

3 years ago

0

user_bca3cb

Visitor

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1 Message

3 years ago

We are having this same issue.  Is there a resolution?

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CCDevin

Problem Solver

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735 Messages

@user_bca3cb

Good morning! Thanks for reaching out to us here through our Xfintiy Forums so we can support you in making sure you receive all your important emails. Can I ask what troubleshooting you have tried as far as checking your filters, all folders, etc?

I no longer work for Comcast. 

3 years ago

0

user_49d300

Visitor

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1 Message

3 years ago

Hello,

This is happening  to me as well, my quickbooks is set to send me an email once i send to my customers, i no longer get the emails and had to start using gmail account and it works fine. this just stopped working a week ago and I have had several LONG conversations with support and its not fixed! VERY FRUSTRATING!!!!

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CCMartin

Gold Problem Solver

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2.9K Messages

Hello, @user_49d300

 

I know its been a couple of days since you posted your comment, but our team wanted to reach out and see if we can help regarding your emails. I know how important communication is to your customers! 

I no longer work for Comcast.

3 years ago

0

user_79a4b3

Visitor

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3 Messages

Waste of time with comcast

3 years ago

0

user_1a46fe

Visitor

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1 Message

3 years ago

This is also happening to us.  We have three companies that send us invoices through an email from Intuit Quickbooks.  All three emails are not coming through to either my husband’s or my comcast.net email.  I had to give them a Gmail.com account which received the email immediately.  That tells me something is going on on Comcast’s end.  Has a resolution been found?

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CCDevin

Problem Solver

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735 Messages

@user_1a46fe

Hello! Thank you’re your time to let us know this has been your experience as well. We are here to help! We are happy to offer some troubleshooting so you can be sure to receive your important emails. We suggest checking all your filters and settings on your Comcast email. To check for security features and investigate this further, we would suggest reaching out to our CSA (Customer Security Assurance) department as well. Here are their business hours and number to reach them.

Business Hours: 6:00am - 2:00am EST, 7 days a week

Contact: 1-888-565-4329

 Can you give them a call?

I no longer work for Comcast. 

3 years ago

0

user_4e91e2

Visitor

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1 Message

3 years ago

Having the same issue. Has there been any resolutions? 

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XfinityGabriel

Official Employee

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2.1K Messages

Hi, @user_4e91e2! Thanks for reaching out to XFINITY over our forums page for help with seeing if there is a resolution to the email concern with Quick Books. As a Quick Books user myself, I understand the inconvenience that this can cause you. Let's get this fixed. While reviewing this further, I noticed that our awesome Customer Security Assurance team member stated in a previous message that there are no blocks or filters on QuickBooks. In the delayed email examples, check the email headers directly. Specifically the section with "Delivered:" timestamps as those are server timestamps and can help identify if there is a delay. How does this sound?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Thesleepdoctor

Contributor

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25 Messages

And I am as well. I suspect it isn’t that we all changed our filters suddenly a few months ago. There must have been some central

change at Xfinity. FWIW: the rep I spoke with on the phone did a search and couldn’t identify any emails received by anyone in the region over the last month from Quickbooks billing. Unless no one else is receiving bills from a company that uses this service, it suggests a regional or national

issue. 

3 years ago

0

user_cb068e

Visitor

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2 Messages

3 years ago

This is [Edited: "Language"].  For second month in a row my Pool Guy can't send invoices to Comcast Email Customer(s).  It used to work for 18 months until April, now two months in a row NO invoices via Quickbooks. My Pool Guy said I am not the only Comcast Email customer that has this problem.  Given it is Comcast Corp, we expect NO support or help what so ever.

(edited)

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XfinityPaula

Official Employee

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1.3K Messages

Hello @user_cb068e Thank you for sharing your trouble with receiving from quickbooks as well. I'm very sorry for the trouble this is causing you. It seems that our awesome CSA team was engaged with the original poster and did not find any blocks for quickbooks. If you can give our Security assurance team a call. They are great with investigating these issues and helping to find the solution. Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

pastelist

New Poster

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3 Messages

3 years ago

I have same issue. Quickbooks invoices do not come through my Comcast email but do through gmail. This needs to be fixed!! It is not a filter problem on my end. It is a Comcast issue. 

4

CCChelseaA

Problem Solver

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637 Messages

We can understand all too well how important it can be to receive the emails needed!  We would certainly start by checking all the filters and settings for your Comcast email address. However, beyond that and to check for security features and dive in a bit further, we would recommend reaching out to our Customer Security Assurance team. Here are their business hours and number to reach them.

Business Hours: 6:00am - 2:00am EST, 7 days a week

Contact: 1-888-565-4329

I no longer work for Comcast.

3 years ago

0

user_9ce781

Visitor

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1 Message

Comcast/Xfinity, please stop gaslighting your customers! We collectively are not receiving any emails generated by Quickbooks and it's not "our settings" but rather your issue. Vendors are not getting paid due to invoices not being received. PLEASE FIX THIS!!

3 years ago

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CCShaina

Problem Solver

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393 Messages

Hello @user_9ce781 , and thank you for reaching out to us here at the Xfinity Forums regarding your concerns with receiving emails generated by Quickbooks. Have you had a chance to review the thread and attempt any of the steps outlined above? I do see our awesome Customer Security Assurance team member had looked into this early on in the thread and confirmed there are no specific blocks or filters related to Quickbooks in place at this time.

 

To check for security features and investigate this further, we would suggest reaching out to our CSA department either by contacting XfinityCSAEmail directly as they requested or reaching the team over the phone. Here are their business hours and number to reach them:

Business Hours: 6:00am - 2:00am EST, 7 days a week

Contact: 1-888-565-4329

I no longer work for Comcast.

3 years ago

0

user_79a4b3

Visitor

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3 Messages

48 minutes with 2 different xfinity people.  It is not their problem, it is an intuit problem.  These people at xfinity are a waste. 

3 years ago

0

user_09b657

Visitor

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1 Message

3 years ago

Is there any resolution to this issue? I am missing invoices to my Comcast.net email from several companies. The companies and Quickbooks Intuit are in my contacts and there have not been any changes to my filters. 

The Customer Security Assurance is  phone number a black hole of frustration

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XfinityDena

Official Employee

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2.9K Messages

When speaking with CSA did they provide you with a timeline for a resolution? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Again

Expert

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31.2K Messages

3 years ago

To all:

Has anyone posted on the Quickbooks Support forums about this problem?

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user_811c83

Visitor

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2 Messages

3 years ago

I am having the same issue with receiving not only Quickbooks, but Signs 365, Dropbox, and Wix. We use these applications daily to run our business. They suddenly stopped working about a year ago. Who knows how many more because since I don't receive them, I'll never know.

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user_811c83

Visitor

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2 Messages

3 years ago

I've also had at least 3 customers lately (that I know of) that are not receiving MY emails. I get no bounce back message. However, when I follow up with customers by phone, they have never received my email. One was a quote and I lost the account because they thought I was too slow with getting back to them. 2 are gmail accounts and one is a website based email.

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