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timreb
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3 Messages

Thursday, August 1st, 2024 6:43 PM

My password reset emails are being blocked

I'm trying to reset my password on a couple of sites, but I'm not receiving any of their reset emails.  I am not using the email safe list functionality. They are not going into my spam folders or any other folders.

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4 months ago

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XfinityDilary

Official Employee

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1.8K Messages

4 months ago

Thanks for posting on our community forums timreb. I'm sorry to hear password reset emails are not being received. How are you accessing the Xfinity Email? Are you using our Xfinity Website or a third-party email client (Outlook, Apple Mail)? 

 

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timreb

Visitor

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3 Messages

I am accessing through the Xfinity website, using the Edge browser.

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4 months ago

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XfinityPeterH

Official Employee

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1.5K Messages

@timreb are you having emails still coming in from other sources? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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XfinityAlex

Official Employee

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881 Messages

@timreb Send me an DM with the websites, I'll see if there's anything going on from our side.

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4 months ago

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timreb

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3 Messages

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4 months ago

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