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user_dbdfc1
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4 Messages

Tuesday, February 1st, 2022 2:48 PM

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My Outlook client stopped downloading email on Saturday. Error below...


Task 'Synchronizing subscribed folders for [Edited: "Personal Information"].' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for [Edited: "Personal Information"]. Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

Question

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Updated 

3 years ago

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Accepted Solution

user_dbdfc1

Visitor

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4 Messages

3 years ago

The issue seems to have resolved after I put the password back in again. Strange as I'm not sure how it got out of sync in the first place and I had tried entering the password to fix the issue a few times already. Probably some combination of an error on my part and some sorcery in the system.

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XfinityAirelle

Official Employee

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2.6K Messages

3 years ago

Hi there! Thanks for taking the time to reach out to us today! We are sorry to hear you are having email issues. Our awesome digital care team can help! 

 

Have you tried disconnecting and reconnecting the account from Outlook? 

 

 

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user_dbdfc1

Visitor

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4 Messages

3 years ago

Hello! No I haven't. I'd be happy to try but could you give me some advice on how to do it without losing (or losing access to) all the folders I've created (in addition to my inbox) to store messages?

thanks!

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XfinityAirelle

Official Employee

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2.6K Messages

Got ya! Lets try some things before we do that.  Have you made sure that outlook is online? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_dbdfc1

Visitor

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4 Messages

Yes, Outlook is online. Other tasks complete but not the one in the error message above.

3 years ago

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CCKorie

Problem Solver

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1.1K Messages

We may have to submit a ticket to our advanced team. Can you please send me a DM with your name and address? 

 

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon or https://comca.st/3iVtu1B

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person", but don't do that.

Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.

• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.

• Type your message in the text area near the bottom of the window

• Press Enter or tap the > icon to send it any of those platforms will be able to assist. :)

I no longer work for Comcast.

3 years ago

0

user_73941a

Visitor

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1 Message

@XfinityKorie​ I just started having the very same problem (February 1, 2022).  If there's more data I can provide to help solve that, please let me know.

3 years ago

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CCKyla

Problem Solver

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411 Messages

@user_73941a I'm sorry to hear that you're experiencing the same issue and I'd like to help. Can you please reach out privately as well? 

I no longer work for Comcast.

3 years ago

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EG

Expert

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110.4K Messages

3 years ago

Concern moved here to the proper help section for assistance........ 

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Again

Expert

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31.5K Messages

3 years ago

A Google search for the error gives these results:

https://www.google.com/search?client=firefox-b-1-d&q=0x800CCC0E

This is a common error, btw.

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