Hello, @user_jw96n5! We would be happy to help. Could you tell us some more details on what's going on? Are you receiving an error message? How do you access email, via the web portal or through a mail application?
I need to get my email unblocked I do get a few emails, but not all of them. I was a customer of Xfinity and had no trouble when I was a customer. I had signed up for Comcast many years ago and was a customer for many years. They gave me my email [Edited: "Personal Information"] which is what I’m using now And told me I could use it forever when I moved. They did not have Comcast And so we went with Starlink and that is what we have now they have just recently put Comcast where we live, but we’ve already invested in Starlink and do not want to change. Can you please unblock my email so I can get all Them. My account was under [Edited: "Personal Information"] and was at [Edited: "Personal Information"]. I would appreciate what you can do to get me unblocked thank you, zLida
user_jw96n5 How long has it been since you were able to check your emails? For non-customers, you have to access it within 90-days to keep it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_jw96n5 when you are accessing your email account, are you going to the Xfinity website and logging in to your email, or do you get the email using a third party app?
XfinityFrank
Official Employee
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1.8K Messages
1 month ago
Hello, @user_jw96n5! We would be happy to help. Could you tell us some more details on what's going on? Are you receiving an error message? How do you access email, via the web portal or through a mail application?
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user_jw96n5
6 Messages
1 month ago
I need to get my email unblocked I do get a few emails, but not all of them. I was a customer of Xfinity and had no trouble when I was a customer. I had signed up for Comcast many years ago and was a customer for many years. They gave me my email [Edited: "Personal Information"] which is what I’m using now And told me I could use it forever when I moved. They did not have Comcast And so we went with Starlink and that is what we have now they have just recently put Comcast where we live, but we’ve already invested in Starlink and do not want to change. Can you please unblock my email so I can get all Them. My account was under [Edited: "Personal Information"] and was at [Edited: "Personal Information"]. I would appreciate what you can do to get me unblocked thank you, zLida
(edited)
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user_jw96n5
6 Messages
1 month ago
I’ve got no answer. Needs unblocked
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XfinityJeff
Official Employee
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421 Messages
1 month ago
@user_jw96n5 when you are accessing your email account, are you going to the Xfinity website and logging in to your email, or do you get the email using a third party app?
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