Visitor
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1 Message
Is xfinity sending me email
Im getting emails to update my account but i dont tgink its realkt xfinity how do i knoq if my account needs updating
Visitor
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1 Message
Im getting emails to update my account but i dont tgink its realkt xfinity how do i knoq if my account needs updating
BruceW
Gold Problem Solver
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27.1K Messages
2 days ago
"Update" emails that have any sort of "click here or lose your access" demand are almost always SCAMS. And statements like "discontinuing the old version of email" are false.
Do not click!
Check email that claims to be from Comcast/Xfinity with their Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo. See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for email sent to a Comcast.net address.
To report a scam email follow the instructions under the "How do I report phishing email sent to or from a Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
If you are wondering about "conversion to Yahoo" messages, legitimate ones appear when you log in to https://connect.xfinity.com and look like the example in https://forums.xfinity.com/conversations/email/68e5cc7e19d01b57e46b0864?commentId=68e64c7119d01b57e46df868. Also see https://www.xfinity.com/support/articles/yahoo-email-migration-overview and https://help.yahoo.com/kb/new-yahoo-mail/SLN36803.html.
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Again
Expert
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33.6K Messages
2 days ago
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XfinityFrank
Official Employee
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2K Messages
6 minutes ago
Hi there, @user_pi97jt! Thanks for reaching out to us here on the Community Forum. The responses from @BruceW and @Again cover all the important points, but if you are still unclear on if the email is valid, we can check on it for you. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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