Is this email real or not - spam?

jl747 That does not look like something we would send but just to confirm our team is happy to investigate your account to see if we sent any email to you. Please feel free to send us your full name and complete address in a direct message:

Here is a great step by step process on how to send us a direct message. 

  Click "Sign In" if necessary

 Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

 Click the "New message" (pencil and paper) icon

 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

 • Press Enter to send it

Check out for example on how to send us a Direct Message:  https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e