IP address is blocked ... again

As I mentioned originally, my Xfinity IP address is being blocked by the Charter/Spectrum SMTP server.  This has nothing to do with Xfinity email, this is a DNS setting in your system that is not properly configured, and it is a known issue.  I already had this corrected once, the CSR that responded the first time submitted a DNS update request to your technical staff and the problem was fixed in a matter of hours.  I believe that after the service outage last week, I was assigned a new IP address, thus the problem.

I am not familiar enough with this forum system to locate the original thread, but hopefully you will be able to find it and route my issue to the appropriate person(s).

Thanks for your assistance!

[Edited: "Personal Information"]

@user_ffca83 Thank you for the clarifying information. I would need to gather a little bit more information from you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@user_ffca83​ 

Your original post/thread is here.  @XfinityAlex helped you with the issue.

You can find your previous posts by either clicking on your username in a thread or by clicking on your avatar in the upper right corner of the Forums.

We would need to know your current IP.  Once we have that, we can have them update DNS for the IP (and likely the "IP-neighbors").  You can use a website like "whatismyip.com" and provide us with the IPv4 address it provides to you.