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tst_479
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3 Messages

Friday, January 5th, 2024 11:10 PM

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iOS problem with Comcast mail

I was prompted to change my Xfinity password. I did that and of course I couldn't get email on my Mac. I entered the new password and could again get email. However, despite having the right box checked in security settings( allowing 3rd party access); I can not get Comcast email on my iPhone or my iPad. Changing the password on those devices didn't work. Deleting the account; restarting the device and attempting to add the account results in a message "No password provided for "Comcast" Please go to mail settings and enter a password." Of course that is impossible because the account hasn't been added. 

Question

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Updated 

6 months ago

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30

user_9844be

Visitor

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1 Message

10 months ago

same problem here but different from all  the  above. My secondary account (alias) on comcast works but the primary account  gives me the error message "no password". This  is  only  on iPad, it works on Thunderbolt.

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user_l567pd

1 Message

9 months ago

Same issue and I'm not happy, my wife and I share a family account that we access on our iPhones. For some reason, it stopped working on my phone. I reset the PW, got it working again and then could not get it working on her phone when I tried to update the PW on her device. So, I reset it again, and now it’s not working on either phone. This email is one we use for our Kids school and family related things and we really need access on our phone. Not happy at all, and there seems like there is no support for this problem.  So much time wasted.... 

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XfinityThomasA

Official Employee

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2.3K Messages

 

Our team can help, user_l567pd. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_2c0q95

1 Message

9 months ago

Same issue on iPhone. Deleted account, changed password, toggled the 3rd party app settings. Nothing, until trying probably 15 times. Then, it randomly verified the account. However, I still can't send emails, so they stack up in my Outbox. That has been happening since July 12 and is the whole reason I went through the exercise. I started by going to webmail, where Comcast made me reset my password and that's how I got caught up in this nonsense. No idea why Outgoing doesn't work - all of my settings are correct. Very annoyed with Comcast right now and may just have to resort to opening a Gmail account and notifying all of my contacts on the web not to use my Comcast email any longer. If anyone has suggestions, I'm all ears. I just don't think it's user error or anything I can control. I think it's a problem on the Comcast end.

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XfinityJohnG

Official Employee

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1.7K Messages

Thank you for reaching out to us here @user_2c0q95. I would be happy to troubleshoot any issue with sending emails from here for you. Could you send us a direct message with the full name and complete address for your service?

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_9mwc8f

1 Message

9 months ago

I am having the same issue. Out of the blue my Comcast email stopped receiving emails on July 15, 2024 (that’s the last email I have in my inbox). Tried deleting the account from my iPhone and re-adding only to have the same icon pop up about no password provided. Then when trying to log on to my Comcast email account on the xfinity website it keeps telling me I need to connect to my home WiFi to reset password when I’m clearly connected to my homes WiFi. Super frustrating. Any help out there?

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XfinityDena

Official Employee

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3.2K Messages

Thanks for reaching out @user_9mwc8f If you are having issues resetting your password, you would actually be to report this to our Customer Security Assurance. You can contact them calling CSA directly at Toll-Free Number: 1-888-565-4329.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_x0a8k3

1 Message

9 months ago

 I am trying to access my email on my iphone as well. I keep getting a message saying No password for Comcast eventhough there is one there. What should I do?

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XfinityJustinC

Official Employee

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1.2K Messages

@user_x0a8k3​ thank you for taking time out of your day to reach out over Xfinity Forums for support. It sounds like you are already checking the 3rd party email client settings, but wanted to confirm you're seeing the password already updated through your email client settings with 3rd party access turned on: 


https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email 

https://www.xfinity.com/support/articles/third-party-email-access 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_z7apv7

2 Messages

I have done all of these things and I am still having the issue.  We is the resolution for this.  It seems like it has been going on for months and Xfinity doesn't have any answer.  Where is support???????

9 months ago

0

XfinityGabriel

Official Employee

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2.2K Messages

 

user_z7apv7, Oh no! As someone who relies on my emails on my Apple devices to work correctly for my job and business, I understand the inconvenience that this can cause you. I am saddened to hear about this experience with no resolution. You've knocked on the right virtual door! Our team of experts over social media will do everything within our power to get this addressed in a timely manner. To get started, please send us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_mkai75

3 Messages

9 months ago

I posted 24 days ago about this problem. 
I still can not receive my Comcast emails on my phone.
This was my “fix” to the problem.

I opened a new gmail account and I now have all of my Comcast emails being forwarded to that email address. Now I can at least get the emails on my phone via the new gmail address. I also have an auto reply set up on the Comcast address stating that I’m having issues with the Comcast emails and will not be using Comcast for emails moving forward along with a new gmail address that will be replacing the Comcast one. Admittedly this is a time consuming task but I have tried everything else to no avail. Xfinity has been NO help and I’m tired of it and them. 

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user_krzv0o

1 Message

9 months ago

I am having the same issue with No Password when there is a password.  I have changed the password at least 6 times and deleted my account on iPad and iPhone numerous times and still receive the same error.  It has worked just fine until recently.  My other accounts work great.  It is not 1 of my accounts.  Everything is set up the exact way the ones that work are and it still has an error message.  What do I need to do to get this fixed?  

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XfinityEmilyB

Official Employee

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2K Messages

@user_krzv0o Welcome to our community forum! Thank you for reaching out so we can make sure you're able to access your Xfinity Email. Are you able to log into our website and access your Email from there? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_ufagb1

1 Message

9 months ago

The only thing that worked for me was turning my iPhone off and then on again

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user_8sklny

2 Messages

8 months ago

My Comcast email just stopped working. I keep getting no password provided for comcast on my iphone. Please go to mail account settings and enter a password.

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XfinityThomasA

Official Employee

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2.3K Messages

If you're using Apple Mail or another 3rd party email client you may have to go into your settings and ensure your passwords are all updated there, user_8sklny. Also, can you check and see if you're able to access your emails using Xfinity Connect?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_tom3n2

1 Message

8 months ago

Same as everyone else... email randomly stopped working and wont recover.  Tried all of the recommended steps with no luck.  Tried it off of my local networks, tried removing accounts, tried different combinations of steps, passwords, you name it.  I cant even log in to the xfinity website and see emails so thats cool.  

Maybe a real solution like an update by xfinity is needed versus everyone spending their days trying over and over to reset and refresh accounts or follow steps they have already tried?

Thanks... 

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XfinityEricB

Official Employee

 • 

2.2K Messages

 

user_tom3n2 Thanks for reaching out to us about the issue about logging into your account, and email access. That certainly isn't something we like to help. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_5qeia6

1 Message

What good does it do to contact Support at Xfinity if this issue has been ongoing for over a year and they still can't provide a step-by-step solution that works to fix the issue? I have spent way too much time trying to get comcast.net emails sent to Mail on my iPhone nd iPad. I receive them on my Windows desktop. The only thing I have seen that is different in the email settings is that the prior imap and smtp ports are now different on the Comcast end from what they have been for years. 

I don't like the solution of creating a new email address on another provider and making sure all my past comcast email contacts get the new email address which will take more time than getting a fix from Comcast. One reason I am no longer maintaining an Xfinity account for other services. I have had a comcast.net account for + 25 years with no previous issues until three days ago. 

Xfinity/Comcast needs to up their game and save all of us this frustrating headache.

(edited)

8 months ago

0

tsarboy

Visitor

 • 

2 Messages

 am with you. 10 hours of trying to get my iphone to receive emails trying everything detailed on many post here have left me STILL unable to get emails on my iphone. I, too, have had Apple products and Cmcast for years with NO issue. I just do not understand how it is this issue has not been given any priority as it has been an issue  for years!!! Setting up a new email account with a different provider and forwarding MAiIL is not an efficient solution and is not a solution I want to engage but I am beginning to think that after 30+ years I may just have to make major changes. I am beyond fed up.

7 months ago

0

tsarboy

Visitor

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2 Messages

7 months ago

Ssme problem. 8 hours on phone with Apple and Comcast and NO resolution! Beyond fed up!

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XfinityPeterH

Official Employee

 • 

1.9K Messages

 

I understand how important my email is so I would be just as frustrated if I were in your shoes too. We wanted to confirm you're seeing the password already updated through your email client settings with 3rd party access turned on: 

 

 

https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email 

https://www.xfinity.com/support/articles/third-party-email-access 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

NikOnJava

Visitor

 • 

4 Messages

7 months ago

Same issue. I have tried adding the account at least 10 times now. I am able to access xfinity email on the web and so I know I have the correct password. But on iPhone it keeps on telling me password is wrong. This is too frustrating.

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XfinityMarcos

Official Employee

 • 

2.3K Messages

Hey there NikOnJava, thank you for prioritizing your security and for resetting your password. Plus, I appreciate you confirming your log in on the Xfinity website. I use my email every day, so I completely understand how important this is. Since you're having issue with a 3rd party email client, I'll be a bit limited in the support I have access to, but I'll do all that I can. When you attempt to re-add your email, are you getting a sign in error? I do see that you've sent a DM, and we'll move there once I need to look up your account. As a friendly reminder for next time, please first create a public post and hold off on sending a DM until being requested by an official employee. Sending an unsolicited DM is a violation of our Forum Guidelines.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

NikOnJava

Visitor

 • 

4 Messages

As I said when I try to login on iPhone it keeps on telling me my password is wrong, though I know I have input the correct password each and every time.

7 months ago

0

XfinityThomasC

Official Employee

 • 

2.5K Messages

Hello, @NikOnJava are you manually entering the password or using the password Keychain which hides the passwords and can be hit or miss updating to the new ones you create? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

NikOnJava

Visitor

 • 

4 Messages

Thank you for your response. I am manually entering the password.

7 months ago

0

XfinityThomasC

Official Employee

 • 

2.5K Messages

@NikOnJava posters have reported success in reaching out to our CSA team https://internetsecurity.xfinity.com/help/report-abuse to get help with this email issue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

CCinFL

2 Messages

7 months ago

I am also having issues with Comcast email on my iPhone. It had been working fine, but then started getting glitchy, then stopped downloading emails altogether. I have tried changing my password and deleting my account, but now I am completely unable to reinstall my Comcast email on my iPhone. I agree with other comments, if Xfinity is aware that it is having problems with Apple devices... then just fix it! 
Will someone please offer the steps to get this to work again? I would be grateful!

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ravenrh

1 Message

7 months ago

Recently discovered that sometimes it may have an issue connecting to your emails server because of a VPN blocking the connection. Some popular VPNs are NordVPN and Norton. These have posed problem in the past with the email server. I usually disable the VPN and try changing the password again. Also make sure “Allow 3rd Party Email Access” is turned on.

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user_z7apv7

2 Messages

7 months ago

I had someone fix (crossing my fingers it has worked so far) this issue.  If you go into your mail settings and go to comcast, account settings, Outgoing mail server (SMTP) click on arrow, Primary Server, click on arrow, and where the password is listed.  Enter your current password.  Then hit "done".  My understanding is it is to copy from the incoming, but sometimes it doesn't do it correctly.  Hope this helps someone.

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