IMAP Server down 6/10/2024?

same here, can get off xfinity site but not on phone or outlook

I will also say that I can send messages (outgoing) that seems to be working okay, it's just incoming / syncing that isn't working for me.

I switched my device to Outlook app and it seems to be connecting okay, but not to the Email on Samsung.

@kennyder2k7​ I am experiencing the same issue with my S21. I have removed and reinstalled the Samsung email app and also the account multiple times...issue remains. My last sync was just after midnight as well.

@kennyder2k7 I'm sorry to hear that you are having an issue with accessing your email through email clients as well. I know it's a vital service to have available with easy access. I have seen some other people report that when trying to set up the email client again, they entered their password first prior to other settings and that allowed the email client to receive and send email. I know that's a few steps to take, but it may be an option aside from using our website to access your email.

Same here.  I'm glad I found this (and similar posts).  Hopefully someone will fix.

I was able to get signed in for a second on the Samsung email app but was unable to send emails.

Signed out and tried to sign back in, authentication issue.

Hi there @user_hojfdn!  Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum to voice your service concerns.  We are so glad to hear from you and want to help in any way that we can to ensure you are having the best experience with your service.  Please feel free to shoot us a private message so that we can work to get things squared away for you.

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

How ironic.  The last sync on my phone was 1:04 am on 6/10, until I started to type this on my desktop.  Now it syncs on my phone! Problem appears to be solved.

Go figure

Agreed...their char function is useless. my issues persist.

@user_5k2nld We are aware of an email issue and working on a resolution. Are you able to connect to your email via our website? 

I already verified that I had this setting checked properly but unchecked it and checked it again...problem persists.

@user_6bgc04​ I also verified that I had that 3rd party app option checked too, but the problem persists.  Ugh! 

I also verified 3rd party app option checked. My emails won't load on my iPhone and iPad using Outlook app. Keeps asking for password and keeps saying it's wrong, even though it isn't.  I'm able to log into Xfinity email directly. I'm in the border of NH and MA. Calling Xfinity tech support was completely useless.

How do you get ticket number?

After 20 min of stupidity with the online chat, they finally created a ticket.

Thank you. Can you please keep us posted here? I've been trying to fix his myself for over two hours. This forum is the only place I've seen any mentioned of this issue.

Sure, but based on past experience it will be working again hours before they send any update.

Thank you for sharing this. I am currently chatting with an Xfinity employee (joined the company in 2013). He asked me to verify my IP address on my device and seems to be looking into this issue as well.

@meaux61​ Thanks a lot!

@meaux61​ Thank you.  I’m in Stafford, VA, so I hope it gets fixed. 

@Davidastronomy​ We are not alone...just saw an Xfinity customer in Sweden is reporting the same issue on Comcast Mail down? Check here and read user reports (downforeveryoneorjustme.com)

Mine is not...just tried to set up the account after your message came in.

In NJ still down.  Xfinity support is useless.  

in NJ - intermittent email since Monday.

Wife unable to retrieve any comcast.net emails. Day two.

Been having the same issue for days... Since June 10th.... Can only access my primary email on the website... But none of the secondary email accounts aren't accessible at all... So my husband can't access his email at all... For days... It's his business account so it's a real problem. On our third party apps on phone says our passwords are incorrect... And on the website the email account inboxes are simply blank. They did populate one day then disappeared again. Totally blows.... Oh yeah... But I keep getting the email notifications with the subject titles for those emails I can't access like the emails are there to read.... But they're not....