2 Messages
idm.xfinity.com has revoked certificate preventing me from logging into my account, How can I get this fixed
I am not able to login to my account due to my security software detecting the revoked certificate.
Here is part of the report from SSLLabs.
SSL Report:
idm.xfinity.com
(2001:558:feed:dc:0:0:0:18)
Assessed on: Wed, 16 Aug 2023 18:55:48 UTC |
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Summary
Overall Rating
F
0
20
40
60
80
100
Certificate
Protocol Support
Key Exchange
Cipher Strength
Visit our
documentation page for more information, configuration guides, and books. Known issues are documented
here.
This server's certificate is not trusted, see
below for details.
Certificate #1: RSA 2048 bits (SHA256withRSA)
|
Server Key and Certificate #1
|
|
| Subject | *.identity.xfinity.com Fingerprint SHA256: fbaae4bb73ed1078a0cbcc1fdd85bd44de7c9270b3bc0fb9e636fa615db3a90b Pin SHA256: ccaLrMZ1T2jQh1ok0dqhUVuz0FzM1g2bPmUTBlbhzMk= |
| Common names | *.identity.xfinity.com |
| Alternative names | *.identity.xfinity.com activate.courtesyflex.xfinity.com care-portal-dev.xfinity.com care-portal-qa.xfinity.com care-portal-st.xfinity.com care-portal.xfinity.com courtesyflex.xfinity.com developers-st.xfinity.com developers.xfinity.com idm-dev.xfinity.com idm-qa.xfinity.com idm-st.xfinity.com idm.xfinity.com idp-dev.comcast.net idp-qa4.comcast.net idp-st.comcast.net idp.comcast.net login-dev.xfinity.com login-qa.xfinity.com login-st.xfinity.com login.comcast.net login.xfinity.com oauth-dev.xfinity.com oauth-qa.xfinity.com oauth-st.xfinity.com oauth.xfinity.com rest-dev.auth.xfinity.com rest-qa.auth.xfinity.com rest-st.auth.xfinity.com rest.auth.xfinity.com security-console-dev.aws-np.identity.xfinity.com security-console-qa.aws-np.identity.xfinity.com security-console-st.aws.identity.xfinity.com security-console.aws-np.identity.xfinity.com security-console.aws.identity.xfinity.com tve-dev.auth.xfinity.com tve-qa.auth.xfinity.com tve-st.auth.xfinity.com tve.auth.xfinity.com wifi-dev.auth.xfinity.com wifi-qa.auth.xfinity.com wifi-st.auth.xfinity.com wifi.auth.xfinity.com xdn-dev.xfinity.com xdn-qa.xfinity.com xdn-qa4.xfinity.com xdn-st.xfinity.com xdn.xfinity.com xtv-pil-dev.xfinity.com xtv-pil-qa.xfinity.com xtv-pil-st.xfinity.com xtv-pil.xfinity.com |
| Serial Number | 008c2dd172dca7b3f46060cae1f1e034a2 |
| Valid from | Fri, 19 Aug 2022 00:00:00 UTC |
| Valid until | Sat, 19 Aug 2023 23:59:59 UTC (expires in 2 days, 23 hours) |
| Key | RSA 2048 bits (e 65537) |
| Weak key (Debian) | No |
| Issuer | COMODO RSA Organization Validation Secure Server CA AIA: http://crt.comodoca.com/COMODORSAOrganizationValidationSecureServerCA.crt |
| Signature algorithm | SHA256withRSA |
| Extended Validation | No |
| Certificate Transparency | Yes (certificate) |
| OCSP Must Staple | No |
| Revocation information | CRL, OCSP CRL: http://crl.comodoca.com/COMODORSAOrganizationValidationSecureServerCA.crl OCSP: http://ocsp.comodoca.com |
| Revocation status | Revoked INSECURE |
| DNS CAA | No (more info) |
| Trusted | No NOT TRUSTED (Why?) Mozilla Apple Android Java Windows |
XfinityAlex
Official Employee
•
902 Messages
2 years ago
@user_307ab5 I've passed this along internally to the folks that should be responsible. I'll need them to comment before I can give further details.
0
jiminnm
New Poster
•
24 Messages
2 years ago
This is exactly the same problem I came here to post. I've been getting this message for several days after entering my password to get into my email:
Secure Connection Failed
An error occurred during a connection to idm.xfinity.com. Peer’s Certificate has been revoked.
Error code: SEC_ERROR_REVOKED_CERTIFICATE
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.
I usually use Thunderbird, which can access my email.
The other oddity is if I reload the xfinity home page after getting this message, it shows me signed in and I can access my email then. This is clearly a problem that xfinity needs to solve.
(edited)
1
mar_913
Visitor
•
9 Messages
2 years ago
Yes, I too have been having this same issue
Your connection is not private
NET::ERR_CERT_REVOKED
idm.xfinity.com normally uses encryption to protect your information. When Vivaldi tried to connect to idm.xfinity.com this time, the website sent back unusual and incorrect credentials. This may happen when an attacker is trying to pretend to be idm.xfinity.com, or a Wi-Fi sign-in screen has interrupted the connection.
You cannot visit idm.xfinity.com right now because its certificate has been revoked. Network errors and attacks are usually temporary, so this page will probably work later.
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dalef77
Contributor
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20 Messages
2 years ago
I am just confirming that a client and I are experiencing the same problem. Both computers in question are running Windows 11 (with the latest updates installed) and with the latest version of Mozilla Firefox (version 116.0.3). However, using Microsoft Edge allows access to Xfinity email.
0
0
dan.gagnon
Visitor
•
1 Message
2 years ago
Hey @XfinityAlex , any update??
1
XfinityJorge
Official Employee
•
2.1K Messages
2 years ago
Hello there @user_307ab5 thanks for using our Forums to contact our Team. We are sorry to hear that you are having issues trying to access your account. What kind of browser are you using this on and have you attempted any incognito/private options?
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