Visitor
•
2 Messages
Having a problem receiving email from my brother
Hello Comcast,
For the past few months, I am not receiving emails from my brother. When I do receive the emails, they are received ~48 hours after sent. Can you help me resolve this issue? Below is the error message my brother receives.
Thank you,
[Edited: "Personal Information”]
XfinityJeniece
Official Employee
•
4.2K Messages
7 days ago
Hey there, @user_ofdrst, thanks for reaching out through Xfinity Forums regarding your email concerns. I can understand how frustrating it would be to not receive emails, especially from your brother. I know I rely on my email for communication.
When your brother sends an email, and it doesn't arrive, does he receive the same error message every time? Also, what email provider is your brother sending from (Gmail, Yahoo, Outlook, a custom domain, etc.), and have you checked your Spam/Junk folder, email filters, blocked sender list, and forwarding settings to see if those emails are being redirected or filtered?
1
0
user_ofdrst
Visitor
•
2 Messages
7 hours ago
Hello Jeniece,
Thank you for responding. My brother is a Gmail used and he does get this same error message each time he sends me an email. I have checked the spam folder. His emails don't route there. They arrive in my inbox but for unknown reasons, delayed by 48 hours.
Thank you,
[Edit: Personal Information]
1
0