Frequent password resets required

As stated in my post, I use several different laptops, computers, phone (which will definitely be in different physical locations) and different browers so it may appear to be suspicious, but the fact that I successfully log in every time with two step authentication should be a clue that it isn't fraud.  My laptops are old and tend to restart and/or need to be hard reset so it logs me out of everything which gives me notifications on several sites that a new device has logged into the site.   However, NO OTHER SITE forces me to reset my password.  They inform me that I should change my password if it wasn't me BUT when I know that it was me, I move on.  I log back into my Xfinity account with my two step authentication when I've been logged out so I don't know why Xfinity forces me to reset.

I've been out-of-town and now catching up.  I will need 1-1.5 hours set aside to make the call.

Were you able to speak with our CSA team? 

In all honesty, I know my use of several devices, my laptops restarting and several different locations I log in is the reason.  I don't have time to call the CSA team to hear the same over and over again.  Xfinity simply needs to follow the lead of all other companies by advising of "there's been a new login, if it wasn't you, change your password", NOT requiring a new password simply because your algorithm suspects there may be fraud. 

7/23/26 IT HAPPENED AGAIN even though I was assured (once again) that it will never happen again.  When will this ridiculous nonsense stop?  Every other website simply sends me an email and says there is suspected fraud or suspicious activity.  If it was you, ignore, but if it wasn't, change your password.  BUT Xfinity just makes me change it when there is nothing wrong!!!!  I had just been in my email on the same computer, same browser.  I had closed the browser when I realized I forgot something to send in my email and when I opened my xfinity/comcast email link, I got the message to change my password.  This makes no sense.

@victorian00​

7/23/26 IT HAPPENED AGAIN even though I was assured (once again) that it will never happen again.  When will this ridiculous nonsense stop?  Every other website simply sends me an email and says there is suspected fraud or suspicious activity.  If it was you, ignore, but if it wasn't, change your password.  BUT Xfinity just makes me change it when there is nothing wrong!!!!  I had just been in my email on the same computer, same browser.  I had closed the browser when I realized I forgot something to send in my email and when I opened my xfinity/comcast email link, I got the message to change my password.  This makes no sense.

Do you have 2FA set up?  If not, you should.

Yes, per my original post on 6/20, I have two step authentication.  AND my phone is always with me so no one else is getting into my email without it.