New Poster
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6 Messages
Excessive time delays for receiving emails
Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is a frequent problem with many of their customers who have Xfinity/Comcast. Sometimes it takes almost a day to receive an email. If I send a picture from my phone to my email, some never arrive at all and some take DAYS. I have already done all of the troubleshooting: I have already restarted the modem, I do not have a 3rd party email carrier, there is no internet connectivity problem, all of the email settings are correct, and it is not the sender (because it even happens to ME as the sender, on Xfinity), not a configuration problem, and I'm not using a VPN. It's not all the time; it's very unpredictable and irregular.
XfinityDemitrius
Official Employee
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2.3K Messages
4 months ago
Hi @redhummingbird1. Thank you for visiting our Xfinity Forums Community support page. We can most certainly help attempt troubleshooting your Xfinity Email delivery issues. Are you using an application/program to receive your emails or are you logging on to the Xfinity Email web portal to access your emails?
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user_axw04z
Visitor
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4 Messages
4 months ago
I am trying to reset a forgotten password. The link to do so has been sent to my comcast email account at least three times in the last hour. None have come through to my inbox. I am on the webpage for my comcast email account, and also on my iPhone email app. The link is timing out. Please advise.
Gail C
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user_kmzcpi
Visitor
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1 Message
2 months ago
I am having the same issue. I sent a picture from my phone to my email and it's been 2 hours still no email.
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user_crot21
5 Messages
12 days ago
You have to go to the upper right gear box click it then click email settings then basic settings and at the bottom it says refresh interval you need to change it to 5 minutes and while you are there make sure your time zone is correct
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dave007007
Visitor
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2 Messages
22 hours ago
Are we fixing this or what because it is ridiculous.
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robdarst
Regular Visitor
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2 Messages
20 hours ago
I have this problem as well, though only intermittently. Delay this morning was over an hour. Seriously, this should not be happening.
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dave007007
Visitor
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2 Messages
18 hours ago
I think more people have this problem but have not run into the same issue as the OP.
I have run into this so many times and I switch things over to my Gmail to bypass it when I can. Apparently we are just going to ignore it and not fix there issue.
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egrail
Visitor
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4 Messages
18 hours ago
I am also experiencing severe delays with my comcast.net email account. My internet is functioning perfectly fine. My gmail accounts are working as they should. I have tried on my desktop PC, laptop and 3 different phones. I sent an email from my gmail account to my comcast.net account to see how long of a delay and it took 53 minutes.
The only upside is that I'm glad to see I am not the only one experiencing this, as it tells me it is 100% something wrong on Xfinity's end. Hopefully they can fix it soon.
Edit #1: Also, I'm not sure if this helps, but I also pinged imap.comcast.net, pop.comcast.net and smtp.comcast.net both from Powershell (Admin) on my PC and from a 3rd-party website and they all had 100% packet loss (Request timed out.) -- Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
And I just received another test email from my gmail account while writing this and it was a 13 minute, 15 second delay. So the amount of time delay is sporadic at best.
Edit #2 - Update (Fixed): It has been 6 hours since my last edit. Good news is it seems that everything has been resolved on Xfinity's end. I am able to send/receive emails normally from my comcast.net address again. Hopefully this is a one time thing and it doesn't happen again, as it was very frustrating. I hope everyone else's comcast.net email accounts are functioning normally now too.
(edited)
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user_3p7f3k
Visitor
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1 Message
17 hours ago
Add me to the list of people who are exremely put off by the excessive time delays in receiving emails. 2FA is impossible with these delays. HOW TO FIX???????
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