Visitor
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4 Messages
emails going into spam/junk erroniously
I send emails to myself, and I also send group emails of which I am a member. All these emails show up for a moment in the inbox, and then go directly to spam/junk. I have tried to add filters to keep this from happening, but nothing works. Also, if I move those emails into my mailbox, they go right back to spam/junk!
I have also created filters to discard spam emails by using a common part of the sender's email (other parts change all the time), but those DON'T work, and I keep having to deal with dozens of spam emails per day in my junk/spam folders.
This is more than frustrating!!!
Also, what is VERY frustrating is that there seems to be NO way to live chat with a support person, the Xfinity chat doesn't respond to my questions, and won't direct me in the correct path to find answers.
HELP, PLEASE! Thanks
BruceW
Gold Problem Solver
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26.3K Messages
3 years ago
Comcast's Spam filters and the filters in webmail only operate on messages when they first arrive. If they are moved afterward it's most likely due to user action or to the spam settings of an email program or app on a user computer or mobile device.
(edited)
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XfinityArmand
Official Employee
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2K Messages
3 years ago
Hello there @user_1314b4! Thank you so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum! We are so glad to hear from you and want to assist in any way that we can to ensure you are having the best experience with accessing sending and receiving your email. No worries! You have reached out to the right place and we are going to help get this resolved for you.
Can you tell me if the emails that are not being received, are they all coming from the same sender? Also are they all using the same service (like Gmail, Ymail, Hotmail, etc)?
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XfinityCSAEmail
Official Employee
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1K Messages
3 years ago
Good afternoon,
What BruceW mentioned is correct. Comcast filters apply to emails at the time of receipt by the server. When you receive the email in your mailbox it has already passed through our filtration system. Your statement indicates that the email arrives in the inbox and after the fact it gets moved. This means that its something external to Comcast that is moving the emails and Comcast would be unable to resolve. Since you mentioned using third party email clients, you would want to troubleshoot/review the settings within it. Unfortunately, Comcast does not manage or maintain these third party applications and would be unable to assist with them.
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BruceW
Gold Problem Solver
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26.3K Messages
3 years ago
Email filters only operate on messages delivered to the Inbox, and only as they are being delivered. To use webmail filters to discard Spam you'd have to turn off Comcast's spam filtering. Then messages would stay in the Inbox long enough for your filters to act on them. But that would leave spam filtering entirely up to you, so probably not a good idea.
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eself1980
New Poster
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6 Messages
3 years ago
Hello,
I am having a similar issue as stated above where emails from a specific domain are going to my spam folder. I can right click on the email and select "not spam", and it works a few times, but it does not seem to be permanent.
I receive statements and invoices from the specific domain and I'd like to see if they can be whitelisted by your system.
I also work for the owner of the domain and I am afraid that if the emails are going to my spam folder that it is probably happening to other customers.
Any help would be appreciated.
Thank you!
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lstephen
Frequent Visitor
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9 Messages
3 years ago
I've just discovered that I'm having the same problem. Two individuals with dissimilar email addresses that correspond with me regularly have started going directly to spam. I am checking the spam folder when I think about it and have occasionally found messages from Anita and Don there. Just started in the last 2 weeks. Nothing has changed on my end or theirs. I use Norton anti-virus with lifelock, otherwise just straight Comcast. Also, I have noted that, when I move spam from my inbox to spam folder using drag and drop the moved email will momentarily reappear in the inbox. Nothing has changed on my end. That I know of.
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