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RobM117
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1st Like
1st Reply

Contributor

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30 Messages

Tuesday, November 7th, 2023 11:43 AM

Closed

Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong

Since 2:07 am today, my Comcast emails aren't being sent or received on my android Galaxy S series. I tried to send a test message to my own email address. It gets moved to my outbox with the message: "Couldn't send." I select the email that didn't send and it says: "Couldn't authenticate...the password or authentication method may be incorrect. Check your outgoing server settings, then try again." I then selected: "Settings" and it brings up the "Server settings" screen. I don't know what the fields should be, but haven't changed anything to my phone or settings or done a phone update. I did a soft and hard restart (pushed the down volume and power button together until restarted), but still not working. I can send and receive emails if I go directly to Comcast's email site. Help.

Question

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Updated 

1 year ago

75.3K

366

sheila3929

New Poster

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5 Messages

1 year ago

Same issue for the last 2 days. Tried the Xfinity email app(new) and it couldn't connect to the server. Also tried setting up my Xfinity account in the Gmail app with the same issue. I can get my email if I go to the website from my phone, which is not ideal. 

0

user_d5yjzw

1 Message

1 year ago

Also want to add that I'm having the same issue so this gets attention to get fixed.  I can remove or clear cache and get it to sync but then the new sync only lasts for ten minutes then stalls out.  Will be eager to hear of resolution. 

4

0

user_n69fgl

8 Messages

About an hour ago I deleted comcast and re-added it. Opened the app 3 times since and has synced every time. Will check in a hour and will let you know how it goes.

1 year ago

user_n69fgl

8 Messages

Deleted from samsung email

1 year ago

0

ASteveC

9 Messages

@user_n69fgl​  It seems to last for just under an hour and then reverts to not synching again.

1 year ago

0

user_7q4frv

14 Messages

@user_d5yjzw​ Clearing cache on the Samsung email app doesn't help, for me.

1 year ago

0

gmiller2314

2 Messages

1 year ago

I set up the outlook app on my phone today and that seems to have fixed it. Doesn't fix the Samsung email issue but at least I have a way to get my email

2

user_7f93hs

New Poster

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23 Messages

Outlook has no spam filter so be prepared 

1 year ago

0

gmiller2314

2 Messages

My app has a junk folder and it seems to be catching spam 

1 year ago

0

user_n69fgl

8 Messages

1 year ago

Whats weird is my wife has the same exact phone as I and has had no issues.

0

0

user_g3oivb

1 Message

1 year ago

Same problem. Following.

1

XfinityFrank

Official Employee

 • 

1.3K Messages

Hello @user_g3oivb ! We are aware and working on a fix for this issue. Thanks for bearing with us! In the meantime, you should be able to access your mail through our web portal here : https://connect.xfinity.com/appsuite

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_4p454o

5 Messages

1 year ago

Same. I reset my email and it worked for a minute. Now it's not working again. 

1

0

user_hfh7eg

5 Messages

Yep that is what it does....doesn't make sense....someone on the forum said they reported it to Comcast...its a global issue and they are looking at it.  They said it would be fixed in a couple of hours.....and its still not fixed.....don't hold your breath.

1 year ago

user_n69fgl

8 Messages

1 year ago

Sorry

Spoke too soon

Not working.

0

0

user_zs4i3f

1 Message

1 year ago

I too am having the same problem on my Galaxy S22. I have deleted and readded my comcast email account. When you reload it the field for password is there. When the problem happens again, which is ongoing, the password field is missing. This seems to be the issue and why it can't authenticate the email. Definitely a Comcast issue as other emails are fine. 

0

user_dalf5f

1 Message

1 year ago

Same problem here.   Not synching.    Delete and reinstall Samsung app and works for about 1 hour and stops synching.   Wtf

1

0

XfinityFrank

Official Employee

 • 

1.3K Messages

Hey there @user_dalf5f We are currently working on a fix for this issue. We appreciate your patience! You can also use our website for your email in the interim here : https://connect.xfinity.com/appsuite

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

tkerestes

New Poster

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9 Messages

1 year ago

same for me on both my hp laptop using outlook 365 and my iphone

2

0

cwbullard3

Visitor

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2 Messages

@tkerestes​ problem only occurs on Galaxy accessing Comcast;  From desktop, Outlook 365 has no problem receiving comcast messages.

1 year ago

0

XfinityJustinC

Official Employee

 • 

1.2K Messages

Hello, @cwbullard3. Thank you for reaching out over Xfinity Forums for support, you have contacted the right place for assistance in regard to the email concern. There is a reported issue that our great engineer experts are working on the resolution. 

 

If you're still experiencing issues some of our wonderful community members have found some workarounds that have fixed their issues: 

 

Xfinity Email Modern Authentication for Samsung Email App

If you access your Xfinity Email through the Samsung Email app, we recommend enabling modern authentication to provide you with additional security protection.

FAQs

How do I enable modern authentication on my Samsung device?
It’s easy to protect your email with modern authentication. Just complete the following steps:

  1. Verify email is backed up.
    • Log in to Xfinity Email through our webmail portal and make sure the total number of emails aligns to what you see in the Samsung Email app.
  3. Remove email from the Samsung Email app.
    • Within the Samsung Email app account settings, select Remove on your Xfinity Email email account.
  5. Re-add email.
    • Within the Samsung Email app, from the Set up Email screen, follow the system prompts to add your Xfinity Email email account back to the Samsung Email app.
  7. Log in to Xfinity.
  9. Once authenticated, you can access your Xfinity Email  within the Samsung Email app as before, with added security protections.

My samsung S21 Ultra phone and Galaxy watch were not syncing with comcast email account.  This is what I did and so far has been working since 8 AM today.



Phone



  1. Cleared email cache



  1. Deleted email account on phone



  1. Uninstalled Samsung email in play store.



  1. Power cycled phone



  1. Added back comcast email account 



  1. Installed Samsung email from play store.



So far still good





Watch



From wearable app on phone removed email app. Power cycled watch readded email and it worked and I started getting notifications.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

ellemike

New Poster

 • 

14 Messages

1 year ago

Every comment is Samsung related. Why isn't Samsung on top of this by now? How frustrating! 

The Xfinity app has ads and doesn't seem secure. I won't install it. 

(edited)

2

0

user_7q4frv

14 Messages

and every one is Comcast related I think, so could be Comcast.  And since other email services work on the Samsung app, it could be on Comcast's end

1 year ago

0

XfinityAmandaB

Official Employee

 • 

2.1K Messages

@user_7q4frv We are aware of the issue and our engineering team is working on a resolution for you all. We currently do not have any estimated time for when they expect this to be resolved, but accessing your email directly using https://connect.xfinity.com/appsuite is working fine in the meantime you can access your messages there. Thank you so much for your understanding while we work to get this working for you all again as soon as possible. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_92d1f9

Visitor

 • 

8 Messages

1 year ago

yup, same problem with my wife's samsung phone.  i called xfinity customer support, they are going to check on it, and call me back in an hour.....

0

0

cwbullard3

Visitor

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2 Messages

1 year ago

Same problem occurs on Galaxy s10e but NOT when accessing comcast account from desktop using Outlook 365

0

0

user_2r0a6l

3 Messages

1 year ago

Problem solved. Forget using the Samsung email app. Use the Gmail app. Works perfectly for me; I hope for others, as well.

0

0

user_y6leqt

1 Message

1 year ago

Same thing on my phone!  

0

0

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