Xfinity Community Forum

HBOMax on TV shows purple screen not loading

We were able to watch a whole movie on 12/22 and now we are unable to login to watch another. It doesn’t even show the login screen. It says “you are connecting to a 3rd party” and then nothing, a purple screen. I can open and watch a movie thru HBOmax on my phone and laptop but not on the TV. We ha

14.1K

10

HBOMax on TV shows purple screen not loading

We were able to watch a whole movie on 12/22 and now we are unable to login to watch another. It doesn’t even show the login screen. It says “you are connecting to a 3rd party” and then nothing, a purple screen. I can open and watch a movie thru HBOmax on my phone and laptop but not on the TV. We ha

This worked for me. Every time I tried to play content it would just go back to the Home Screen. Signing out and back in fixed it.

On your X1 box, open HBO Max. Once logged in with your profile, scroll up to top lefthand corner and select your profile icon. Then, scroll along the top all the way to the right to “Sign Out.” Sign out. Sign back in. &

0

Engagement Stats

0

Likes Received

2

Responses

1

Conversations Followed

0

Posts

0

Accepted Solutions