Contributor
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30 Messages
Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong
Since 2:07 am today, my Comcast emails aren't being sent or received on my android Galaxy S series. I tried to send a test message to my own email address. It gets moved to my outbox with the message: "Couldn't send." I select the email that didn't send and it says: "Couldn't authenticate...the password or authentication method may be incorrect. Check your outgoing server settings, then try again." I then selected: "Settings" and it brings up the "Server settings" screen. I don't know what the fields should be, but haven't changed anything to my phone or settings or done a phone update. I did a soft and hard restart (pushed the down volume and power button together until restarted), but still not working. I can send and receive emails if I go directly to Comcast's email site. Help.
RobM117
Contributor
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30 Messages
1 year ago
For reference, I tried all the fixes that Samsung help desk offered (as my earlier post today said), but my Comcast email isn't syncing again, either...
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bmedich
Regular Visitor
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4 Messages
1 year ago
I have the same problem. Hope they fix it soon!
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Gduval63
7 Messages
1 year ago
And yet ... crickets from Xfinity. I posted on this as well and it seems like the SMTP and IMAP server issue Samsung Email uses.
Hey Xfinity, have you tried unplugging and plugging it back in?
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RobM117
Contributor
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30 Messages
1 year ago
Samsung chat reps don't know the problem exists and told me to do all the same steps again. It still doesn't work. They said to contact Comcast, but I told them Comcast doesn't know, either. Soooooooo, no one knows...I hope it gets fixed soon.
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RBinPerson
Regular Visitor
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11 Messages
1 year ago
I thought it was the Samsung Email app, but I'm now thinking this is an Xfinity issue. There is a Samsung Community thread going about it, and users are reporting the same thing. People with Samsung Email app synced to Xfinity email are reporting that the app is not remembering the password/authentication after about 30 minutes. Uninstalling and reinstalling app temporarily fixes it, but after 30 minutes or so, it fails again. This just started on November 7, 2023. Xfinity needs to work with the Samsung Email app and get this fixed pronto!
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jeff03104
Visitor
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2 Messages
1 year ago
I use the same app for both xfinity and Gmail and Gmail works just fine. This is definitely an Xfinity issue. I've Uninstalled and reinstalled multiple times and the problem persists.
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LOldLyme
1 Message
1 year ago
Having issues on S22 not syncing - deleted and reset up account and it worked, BUT then stopped again this afternoon!
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user_430lqg
1 Message
1 year ago
I am having the very same problem, my gmail works fine, it's only comcast. I haven't found a fix yet.
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user_2pgnb9
1 Message
1 year ago
I'm having the same issues on both of my Samsung devices. Talked with helpdesk and thought we had it fixed with the same thing as yall did and right back to same issues on both devices. I guess im gonna sleep on it. I can sign in on web email, but [Edited: "Language"] my wife gets the authorization # on her device!
(edited)
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user_nzyjqd
4 Messages
1 year ago
Same issue here - comcast mail not syncing on my phone. I have removed account/uninstalled 3 times and it initially comes back and syncs but then syncs no more. I am have NO issue with my comcast mail syncing on my PC. My gmail seems ok, but can't confirm entirely.
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user_bichqm
2 Messages
1 year ago
xfinity sends a system update every day sometime between 2 and 4am. my issue started at 2:32am ET. I can sync if I remove account under email app in settings and then add back in...I timed t, works for 16 min then no. by default, autosync set to 15 min so I thought changing this to at arrival, manual, daily might help but no. obviously xfinity is losing connect after their internal verify process. for now, I will continue to remove and add back account but this SUCKS! spent over hour with several levels of xfinity support ending with not our problem. using Samsung s22+, up to date, also cancelled xfinity cable/internet 1 week earlier and received sad to seeu go but email stays email 11/6, so wondering if I made it to a naughty list
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user_e2oygw
7 Messages
1 year ago
Mine stopped syncing at 2:02 AM ET. I have done every step as everybody else has and I'm still having these issues at close to 9 PM.
I thought it was just me having this issue.
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user_bichqm
2 Messages
1 year ago
xfinity sends a system update every day sometime between 2 and 4am. my issue started at 2:32am ET. I can sync if I remove account under email app in settings and then add back in...I timed t, works for 16 min then no. by default, autosync set to 15 min so I thought changing this to at arrival, manual, daily might help but no. obviously xfinity is losing connect after their internal verify process. for now, I will continue to remove and add back account but this SUCKS! spent over hour with several levels of xfinity support ending with not our problem. using Samsung s22+, up to date, also cancelled xfinity cable/internet 1 week earlier and received sad to seeu go but email stays email 11/6, so wondering if I made it to a naughty list
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mamaof31971
Visitor
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3 Messages
1 year ago
Thankfully I'm not the only one having issues. I've been going crazy all day with this! I've uninstalled, reinstalled, emptied my cache, re-signed in with my password, on and on, etc. And nothing is working. I don't really use Gmail but that seems to be working. It's the Samsung email app and Xfinity email sync that is not working as all of you have said.
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smith622
Visitor
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1 Message
1 year ago
I'm having the same problem. My last sync was November 6th at 2:36 am. This problem began while I was in Canada. I was unable to sync several days while in the hotel. My mail would sync whenever I changed my network connection while away. When returning back to the states on October 31st my email would sync and continued to sync until November 6th.
It does help to know that I'm not the only one experiencing this problem.
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