Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong

Thank you for reaching out to us @user_tfr9zc! This morning we implemented a fix for customers who may be experiencing issues accessing or sending/receiving their Xfinity email on Samsung Galaxy devices through the Android OS Email app. However, the fix does require users to reauthenticate their Xfinity Email account—which requires that the account be deleted from the Email app and then added it back. We appreciate your patience as we worked to identify the issue and understand this fix may be frustrating. We apologize for any inconvenience and thank you for being an Xfinity customer.

To delete your Xfinity Email account, please:

Open the Email app on your Samsung device. If you cannot find the app, swipe upward on your Home screen, then search for "email."

Enter your login information, if prompted. Note: If this happens, you may stop here; the issue should be clear now. If not, continue on.

Tap on the hamburger menu (the three horizontal lines) in the upper left corner of the screen.

Tap on the gear icon (Settings) in the upper right corner.

Tap on the Xfinity Email account. The email accounts will appear at the top of the Accounts list.

Tap "Remove" located in the upper right corner.

Tap "Remove" in the pop-up window to confirm that you want to remove your Xfinity Email account.

The email account should no longer appear in the Email app. At this point, you may be automatically prompted to Set up an email.

If you’re prompted to Set up an email, please:

Choose “Other”.

Type in your Xfinity Email address and password.

Follow the prompts to authenticate through Xfinity.

You can also find instructions on adding email accounts at Samsung.com.

@user_1l00xf, thank you for using the Community Forum. Is this still an ongoing issue for you?

Thank you for reaching out through Xfinity Forums @klajdflkjf. Our team of engineers and experts are aware of this issue, and working to resolve it as quickly as possible. Apologies for any inconvenience this may have caused. In the meantime, we recommend accessing your Xfinity Email from the Xfinity Email website.

Settings, apps, email, storage,  clear cache.

Then power cycle phone.

Then remove and ready Comcast email to email app.

I spoke to Comcast 5 hrs yesterday and texted to Samsung 5 hrs last night thru noon.

@user_9fgubk, Thank you for reaching out to Xfinity Support. We are aware of the issue and are working to get it fixed as quickly as possible. 

Yup just on phone with Samsung they're saying it's xfinity. I'll be going to get a new phone tomorrow if it isn't fixed

I went to my profile on this forum and disabled notifications 

@mare0125​ Quite easy, simply click on your profile and select Profile Settings. Then select Notifications & Preferences. Set it to your heart's content.

@mare0125​ From this page, look in the upper right hand corner for the Green circle with a U in it. Click on that and you'll get a drop down menu, select "profile settings" and it will load a page that allows you to configure notifications. Select Notifications & Preferences and turn off email, platform or both.

@mare0125​ The simplest way is to click on 'unfollow' at the top of this page (the original posted question).

@mare0125​ lucky you're getting emails

Mine did that too. Within 1 hour it was messed up again. Did you do anything different? Let me know if it stops again. I might have to call ughhh

Yep, e-mailstill not working properly dor comcast on samsung e-mail server😡. I did all the steps noted earlier. [Edited: All Caps]

@user_driv3w​ Seems like it may be fixed in the Spokane, WA area.  I removed my comcast email and re-added it around noon today and it's still syncing as of 4:30 pm.  

I'll take "what happens when you keep voting Democrat" for $1000, Alex.

@CorvallisMike​ Yeah. Go Big Orange. Lol

Works with outlook app but not on Samsung Galaxy 23 🙄

Tried adding Comcast to my Gmail which appears to get set up, but no emails download. Server settings match between Samsung email app and Gmail, but Samsung email still reports "unable to verify"!  WTF!!!!

@user_wqjjny Thanks for the update and we are happy to hear that it is working. Please let us know if this becomes an issue again. 

@user_35hy1p​ The app is simply called 'Email' and it is a Samsung app that is on most of their devices. Mine is a Galaxy S9 phone (years old now).

You can simply open the app (where you usually receive your emails). Click on the three horizontal lines to the left of 'Inbox' (referred to as a hamburger menu).

On the pop-out window click the 'gear' icon to the top right (this is a settings menu). Under 'Accounts', you should see your email (account) listed. Tap on it and press 'Remove' in the upper right. You will get a confirmation box asking if you are sure. After it has been removed, click 'Add account' near the plus sign under 'Accounts'. Type in your comcast email address on the first line. When you touch in the password box, you should be taken to a Comcast sign in screen. Follow the prompts and enter your password. It should take off from there and return to the Email app and populate it with your emails.

Hope that helps.

@RobM117​ Yes, mine has been working for almost 3 hours since I last removed and re-added the account. Perhaps the resolution hasn't reached everywhere yet.

BTW, thank you for making the initial post.