Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong

Since 2:07 am today, my Comcast emails aren't being sent or received on my android Galaxy S series. I tried to send a test message to my own email address. It gets moved to my outbox with the message: "Couldn't send." I select the email that didn't send and it says: "Couldn't authenticate...the password or authentication method may be incorrect. Check your outgoing server settings, then try again." I then selected: "Settings" and it brings up the "Server settings" screen. I don't know what the fields should be, but haven't changed anything to my phone or settings or done a phone update. I did a soft and hard restart (pushed the down volume and power button together until restarted), but still not working. I can send and receive emails if I go directly to Comcast's email site. Help.

Responses

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user_wbk849

2 Messages

1 year ago

Been having same issue on my S22 Ultra. Removed and reinstalled comcast email and works initially then stops again. My other emails for work sync properly on the email app, so it definitely is an xfinity issue.

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XfinityJanelle

Official Employee

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1.5K Messages

@user_wbk849 Our team of engineers and experts are aware of this issue, and working to resolve it as quickly as possible. Apologies for any inconvenience this may have caused.

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1 year ago

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sandylu

Contributor

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23 Messages

1 year ago

I just sent an email to a comcast rep who helped me back earlier this year. It says it was sent. I CC-ed myself to gmail and it did not show up in gmail. I forwarded it to my gmail and it did go to my gmail. I did this two times and I then put my gmail in Sent line and it still did not arrive. I sent another email to a friend with me CC-ed to my gmail and it worked!!! What the flippy whippy!!! :(

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sunshin

New Poster

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5 Messages

1 year ago

Having the exact same issue. Comcast - please fix this problem.

1

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XfinityDena

Official Employee

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3.2K Messages

@sunshin Do you still have the issue at this time? Many customers have reported the issue being resolved.

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1 year ago

0

NormCh

Regular Visitor

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7 Messages

1 year ago

Have read all the posts here and conclude the issue is wuth Xfinity/Comcast. I did the Uninstall/Reinstall procedure yesterday and email was again synched on phone. But today, nit working. Thanx to the person who chatted with Comcast. Hopefully Comcast is on this now. If my email is not working by tomorrow I will contact Comcast myself by chat or phone to discuss with them. Good luck to us all!

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U

user_k22lam

1 Message

1 year ago

Same issue for two days. Help!

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NormCh

Regular Visitor

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7 Messages

Howdy y'all. From reading all posts, it appears t6hast this is an Xfinity/Comcast glitch. Thanx to the person who chatted with Comcast yesterday -- hopefully, Comcast is now undewrtaking to resolve the issue. If things do not reverse by tomorrow, I will contact Comcast myself. HINT: If you rely on getting your email on your phone (do not hav e a PC or whatever), the process of removing your comcast email from phone and then re-installing it does solve the problem temporarily. You will be able to send & receive email for a while, but, eventually, the problem recurs. So you have to constantly uninstall/reinstall to get email working on phone. Ugh!

1 year ago

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user_7f93hs

New Poster

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23 Messages

Unless more of us start calling Comcast and explaining the problem, I'm afraid it will not get resolved. Do not let a customer service representative suggest reinstalling or anything else. This is a server issue and unless they get enough complaints coded the same way the issue will not be escalated to the proper department for resolution. They will instead close your ticket as resolved and no further action will be taken. Please keep calling and chatting explaining to them nothing the user can do will resolve the issue and the ticket needs to escalated up.

1 year ago

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user_24sscr

1 Message

Agree. I have been doing this every time I want to see my email on my phone...super frustrating!

1 year ago

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G

Gduval63

7 Messages

@NormCh You can also "add account" on your gmail to add the comcast username/PW credentials and start receiving email on your Samsung phone to bypass the Samsung email app... for now.

1 year ago

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XfinitySara

Official Employee

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1.7K Messages

@user_24sscr - This is a known issue we're actively working to resolve. Thank you for leaving comments with your shared concerns! At this time, we're advising customers to use the website for sending and receiving emails until we have a complete resolution for all Samsung users. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

gmmcc

Visitor

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2 Messages

1 year ago

I am having the same issue for over 24 hours

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user_7f93hs

New Poster

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23 Messages

1 year ago

Unless more of us start calling Comcast and explaining the problem, I'm afraid it will not get resolved. Do not let a customer service representative suggest reinstalling or anything else. This is a server issue and unless they get enough complaints coded the same way the issue will not be escalated to the proper department for resolution. They will instead close your ticket as resolved and no further action will be taken. Please keep calling and chatting explaining to them nothing the user can do will resolve the issue and the ticket needs to escalated up.

0

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user_5yxf01

1 Message

1 year ago

Same thing here..Samsung S22+ phone, Verizon is the carrier and my Yahoo and Gmail email accounts are syncing just fine. Comcast has been not syncing since last night. Deleted and added the account again on the phone, synced for about 5 minutes, then no Comcast emails after that...what a joke Xfinity is.

1

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user_7f93hs

New Poster

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23 Messages

Unless more of us start calling Comcast and explaining the problem, I'm afraid it will not get resolved. Do not let a customer service representative suggest reinstalling or anything else. This is a server issue and unless they get enough complaints coded the same way the issue will not be escalated to the proper department for resolution. They will instead close your ticket as resolved and no further action will be taken. Please keep calling and chatting explaining to them nothing the user can do will resolve the issue and the ticket needs to escalated up.

1 year ago

0

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user_pbuyvn

3 Messages

1 year ago

I tried setting up my Comcast email account with the mobile Outlook app and that wouldn't work, either. Couldn't log in.

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BENMAC

Regular Visitor

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7 Messages

1 year ago

I just "tipped" the 'all news' radio station in Chicago area. More incentive/pressure/exposure the better chances of a quicker resolution.
Thinking this is more widespread than initially believed and as it obviously involves FAR more than the few dozen users that created these 9 pages of comments.
Hopefully nothing more than the labeled "software glitch" and it can be fixed in reasonable amount of time.

2

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user_pbuyvn

3 Messages

We're well into "unreasonable amount of time" territory now,.

1 year ago

XfinityJeniece

Official Employee

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3K Messages

Thank you for reaching out via our Xfinity Forums regarding this issue, @BENMAC. Our team of engineers and experts are aware of this issue, and working to resolve it as quickly as possible. Apologies for any inconvenience this may have caused. In the meantime, we recommend accessing your Xfinity Email from the Xfinity Email website.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

user_7f93hs

New Poster

•

23 Messages

1 year ago

Unless more of us start calling Comcast and explaining the problem, I'm afraid it will not get resolved. Do not let a customer service representative suggest reinstalling or anything else. This is a server issue and unless they get enough complaints coded the same way the issue will not be escalated to the proper department for resolution. They will instead close your ticket as resolved and no further action will be taken. Please keep calling and chatting explaining to them nothing the user can do will resolve the issue and the ticket needs to escalated up.

0

123siberians

Visitor

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1 Message

1 year ago

11/8 having the same issue, they need to fix this!

0

rsjd41

New Poster

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4 Messages

1 year ago

I have the exact same problem, exact same time. Clearly that shows it's them. I doubt both of our phones screwed up right at the same time. If I have to, I'll trudge into the minefield known as contacting tech support.......eck....

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rsjd41

New Poster

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4 Messages

1 year ago

I tried to post a reply. Stated that mine screwed up exact same time. I think that shows it isn't us. Soon I'll trudge into the minefield known as tech support...

3

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user_7f93hs

New Poster

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23 Messages

Unless more of us start calling Comcast and explaining the problem, I'm afraid it will not get resolved. Do not let a customer service representative suggest reinstalling or anything else. This is a server issue and unless they get enough complaints coded the same way the issue will not be escalated to the proper department for resolution. They will instead close your ticket as resolved and no further action will be taken. Please keep calling and chatting explaining to them nothing the user can do will resolve the issue and the ticket needs to escalated up.

1 year ago

0

U

user_dkkskk

1 Message

I'm having these same issues . . . I'm based in Virginia and will call and go by the local Xfinity store later today to add to the effort to get this fixed.

1 year ago

0

XfinityDena

Official Employee

•

3.2K Messages

@user_dkkskk were you able to get this issue resolved?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

dw486

Regular Visitor

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3 Messages

1 year ago

I just did an comcast agent chat and they advise that it is a known issue and are working to resolve. then they tried to give me an iPad if I activate another line of mobile service. Typical...

2

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user_7f93hs

New Poster

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23 Messages

Haha...of course. Thanks for getting a hold of them

1 year ago

0

XfinityGabriel

Official Employee

•

2.2K Messages

Hi, @dw486! Thanks for taking the time to reach out via our Xfinity Forums and for your patience while awaiting a fix. Since it has been 2 days since you last reached are you still experiencing this issue on your end?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

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Email

RobM117

Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong

user_wbk849

XfinityJanelle

sandylu

sunshin

XfinityDena

NormCh

user_k22lam

NormCh

user_7f93hs

user_24sscr

Gduval63

XfinitySara

gmmcc

user_7f93hs

user_5yxf01

user_7f93hs

user_pbuyvn

BENMAC

user_pbuyvn

XfinityJeniece

user_7f93hs

123siberians

rsjd41

rsjd41

user_7f93hs

user_dkkskk

XfinityDena

dw486

user_7f93hs

XfinityGabriel

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