Contributor
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30 Messages
Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong
Since 2:07 am today, my Comcast emails aren't being sent or received on my android Galaxy S series. I tried to send a test message to my own email address. It gets moved to my outbox with the message: "Couldn't send." I select the email that didn't send and it says: "Couldn't authenticate...the password or authentication method may be incorrect. Check your outgoing server settings, then try again." I then selected: "Settings" and it brings up the "Server settings" screen. I don't know what the fields should be, but haven't changed anything to my phone or settings or done a phone update. I did a soft and hard restart (pushed the down volume and power button together until restarted), but still not working. I can send and receive emails if I go directly to Comcast's email site. Help.
sheila3929
New Poster
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5 Messages
2 years ago
Same issue for the last 2 days. Tried the Xfinity email app(new) and it couldn't connect to the server. Also tried setting up my Xfinity account in the Gmail app with the same issue. I can get my email if I go to the website from my phone, which is not ideal.
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user_d5yjzw
1 Message
2 years ago
Also want to add that I'm having the same issue so this gets attention to get fixed. I can remove or clear cache and get it to sync but then the new sync only lasts for ten minutes then stalls out. Will be eager to hear of resolution.
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gmiller2314
2 Messages
2 years ago
I set up the outlook app on my phone today and that seems to have fixed it. Doesn't fix the Samsung email issue but at least I have a way to get my email
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user_n69fgl
8 Messages
2 years ago
Whats weird is my wife has the same exact phone as I and has had no issues.
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user_g3oivb
1 Message
2 years ago
Same problem. Following.
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user_4p454o
5 Messages
2 years ago
Same. I reset my email and it worked for a minute. Now it's not working again.
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user_n69fgl
8 Messages
2 years ago
Sorry
Spoke too soon
Not working.
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user_zs4i3f
1 Message
2 years ago
I too am having the same problem on my Galaxy S22. I have deleted and readded my comcast email account. When you reload it the field for password is there. When the problem happens again, which is ongoing, the password field is missing. This seems to be the issue and why it can't authenticate the email. Definitely a Comcast issue as other emails are fine.
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user_dalf5f
1 Message
2 years ago
Same problem here. Not synching. Delete and reinstall Samsung app and works for about 1 hour and stops synching. Wtf
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tkerestes
New Poster
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9 Messages
2 years ago
same for me on both my hp laptop using outlook 365 and my iphone
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ellemike
New Poster
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14 Messages
2 years ago
Every comment is Samsung related. Why isn't Samsung on top of this by now? How frustrating!
The Xfinity app has ads and doesn't seem secure. I won't install it.
(edited)
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user_92d1f9
Visitor
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8 Messages
2 years ago
yup, same problem with my wife's samsung phone. i called xfinity customer support, they are going to check on it, and call me back in an hour.....
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cwbullard3
Visitor
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2 Messages
2 years ago
Same problem occurs on Galaxy s10e but NOT when accessing comcast account from desktop using Outlook 365
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user_2r0a6l
3 Messages
2 years ago
Problem solved. Forget using the Samsung email app. Use the Gmail app. Works perfectly for me; I hope for others, as well.
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user_y6leqt
1 Message
2 years ago
Same thing on my phone!
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