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RobM117
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1st Like
1st Reply

Contributor

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30 Messages

Tuesday, November 7th, 2023 11:43 AM

Closed

Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong

Since 2:07 am today, my Comcast emails aren't being sent or received on my android Galaxy S series. I tried to send a test message to my own email address. It gets moved to my outbox with the message: "Couldn't send." I select the email that didn't send and it says: "Couldn't authenticate...the password or authentication method may be incorrect. Check your outgoing server settings, then try again." I then selected: "Settings" and it brings up the "Server settings" screen. I don't know what the fields should be, but haven't changed anything to my phone or settings or done a phone update. I did a soft and hard restart (pushed the down volume and power button together until restarted), but still not working. I can send and receive emails if I go directly to Comcast's email site. Help.

Question

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Updated 

1 year ago

75.3K

366

terlee

Visitor

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1 Message

1 year ago

Same, same...Samsung s22 nothing for Comcast email but Gmail is working. 

2

0

user_ywhpt4

1 Message

SAme, I am SO frustrated with them!  I have spent numerous HOURS on the phone with them trying to troubleshoot the issue and they have found no way to resolve the issue.  I work from that email and pay my Comcast bill through the email and now they are sending me messages stating I haven't paid my bill although I spoke to them about the issue and they ran my credit card through and said I was all set but wasn't.  I have wasted so many hours on the phone with them and have gotten nowhere.  They stated they have been having major issues but it has been almost two months and no resolve.  They even say they are calling me back to "fix" the issue and to this day, I have not received a phone call but I have called them already 5 XS and spent over 1.5 hours with them.  Im so done with them already. Horrible customer service. 

1 year ago

0

XfinityEva

Official Employee

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1.6K Messages

@user_ywhpt4 We're sorry to hear you are still experiencing this. Please send us a direct message with your full name and service address for further assistance. 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_a7fb2c

2 Messages

1 year ago

So my phone hadn't synced since 2:32 (maybe 2:34?) am.  Odd thing was it never asked for password when giving me failure messages.  Then early this afternoon when trying again, it did ask for my password, and then started working - now stuck at 2:34pm last sync...  When I check settings and hit done, the error message i get is can't connect to server, no response from server, so pretty clear this is a comcast issue (would also explain why it's not requesting password).   

3

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mamaof31971

Visitor

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3 Messages

Same here! I am actually on chat with an agent right now and explained the entire thing and told them that the server connection says it couldn't connect to my account. 

1 year ago

0

XfinityPeterH

Official Employee

 • 

1.8K Messages

Hello @user_a7fb2c and everyone else. We are aware and our engineers are working on a resolution. Thank you so much for your patience while you wait. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_AprilC

1 Message

Thank you!!  Mine stopped working 11/7/2023 at 2:28am - When "checking incoming server settings" then I receive "Couldn't verify account".

Hoping this will be fixed very soon...

1 year ago

0

user_6n0lob

7 Messages

1 year ago

Get your [Edited: "Language"] together, [Edited: "Language"/"Inflammatory"]! Loads of people paying good money to have to deal [Edited: "Language"]. [Edited: "Inflammatory"], we can tell its your issue, not our App. Get your IT guys on it and get us an answer. I don't know about all these other people, but I am about ready to cancel service with you, my email is important. 

(edited)

0

user_ll2enj

1 Message

1 year ago

I just got off of a chat with an xfinity rep. They are aware of the issue and say it will be fixed within 24 hrs. I tried to attach a screenshot of my convo but i dont see an option for that. 🤞

8

user_85d710

Visitor

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2 Messages

1 year ago

My last sync was 1:49am. Deleted my comcast accounts and re-installed them and they worked for about an hour, then stopped syncing again. Definitely a Comcast issue since so many of us are having the same issue.

0

mamaof31971

Visitor

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3 Messages

1 year ago

The agent I'm chatting with says it should be fixed within an hour and I will be notified once it's fixed. Holding my breath.

6

scs528

Visitor

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3 Messages

Any luck? Did they get it fixed?

1 year ago

0

user_724aj4

2 Messages

...an hour 1 estimate for fix 12 hours ago? 11/8/23 8:44 CST Still no fix apparently.  

1 year ago

0

user_724aj4

2 Messages

Not working on 2 x Galaxy S10.  

1 year ago

0

user_b292f3

Visitor

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1 Message

@scs528​ no still issues.  Updating email app and reestablishing email xfinity account is only temporary fix

1 year ago

0

XfinityAlfonso

Official Employee

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1.6K Messages

Hey there @@mamaof31971 Are you able to get back into your email on your device now? We do have some workarounds that have had success so far. 

 

Temporary Solution 1: Customers can use the comcast.net website to access email 


(or)


Temporary Solution 2: Please delete and re-add your email Xfinity email account on Samsung / Android  using the steps below:

 

1. Open your Email app. If you are having trouble finding it, swipe upward from your Home screen, then tap inside the search bar and type "Email."

 

2. If prompted, enter your login information. If this happens, you may stop here as the issue should be clear now. If you are not prompted for your password, continue.

 

3. Once you can view your Inbox, tap on the three horizontal lines in the upper left corner of the screen to open a menu.

 

4. Tap on the icon resembling a gear, located in the upper right corner of the menu.

 

5. The email accounts associated with your Email app will appear at the top of the Accounts list. Tap on the email account you wish to remove.

 

6. Tap "Remove," located in the upper right corner of the screen.

 

7. Tap "Remove" in the pop-up window to confirm that you want to remove the account.

8. You may now recreate your Xfinity email account on the Samsung / Android email app using the normal methods

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

bas157

Visitor

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6 Messages

1 year ago

Maybe the update tonight will fix the issue? I guess I''ll know when I get up in the morning. Delete app data, worked for a little, removed and reinstalled app, works for a little.

anyone install another email app on an Android and have it keep working? If so, what a good (reputable) 3rd party Android email app that could be used?

Still hating the replacements for Eudora I've tried for my desktop, if they don't get it working with Samsung mail, I'll need to use another app instead. Not Outlook, want to keep work and personal mail on different apps.

thanks

1

user_kwq5v8

2 Messages

@bas157​  Installed outlook email on my Samsung Gs 10. Still not receiving emails from xfinity email server. Has to be an xfinity issue.

1 year ago

0

user_n69fgl

8 Messages

1 year ago

Glad im not the only one. Tried all that was tried on here. Did the add account 3 times . Worked for about an hiur each time

0

ccasper75

1 Message

1 year ago

I have a Samsung Galaxy S22.  It is happening to me as well as of 1:52am this morning.  What is equally concerning is when I log into my email from my computer, I can get in and see all my emails.  However, I can not respond to them.  

My husband is having zero problems with his LG phone and receiving his emails.

0

system9

New Poster

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5 Messages

1 year ago

Just wanted to add to the list of affected devices. Exact same issue, using a Samsung Galaxy Tab S5E. Can not send or receive emails since yesterday.

0

user_erw2uw

1 Message

1 year ago

I am also experiencing this issue on my Galaxy s23. 

0

user_wqjjny

2 Messages

1 year ago

Same issues on Galaxy A54. 

0

user_jetyi7

1 Message

1 year ago

We're having the same issue. Email working on laptop but not on phone.

2

noka

New Poster

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6 Messages

Same issue with same symptoms with Samsung S21, 21+ and Samsung tablet. PC connection works OK.

1 year ago

0

XfinityAldrik

Official Employee

 • 

2.1K Messages

Thank you for your patience @noka! Our amazing engineers are working to resolve this issue as soon as possible. As a temporary solution please continue to use our website.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_7y6sgb

5 Messages

1 year ago

Same problem. I just came on to the app on computer to see if maybe I needed to clear space, but I can see the emails received today on the computer. Samsung phone will not sync - messages I sent yesterday are sitting in outbox.

0

user_nzyjqd

4 Messages

1 year ago

I do not think this is an xfinity problem.  I believe it is the Samsung email app that is the problem.  I also have Outlook on my S22 and have it pulling in Xfinity/comcast email, and it is updating just fine.

0

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