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shminnetonka's profile
shminnetonka
Conversation Starter
1st Accepted Solution
1st Reply

Contributor

 • 

24 Messages

Sunday, July 17th, 2022 4:08 PM

Closed

Email TO field doesn't populate from address book

When I start an email, the email address no longer auto-populates from the address book when I enter part of the name or part of the email address.  I have cleared cache, done cleanup, etc., and it still isn't working.  I'm using a PC with Chrome.

Question

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Updated 

3 years ago

3.5K

45

user_6e6ed6

Visitor

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2 Messages

3 years ago

On Tuesday afternoon, "XfinityMikeG" posted that this should be fixed by end of day Thursday.

Later on Tuesday, "XfinityGabrielS" posted there should be a fix "within a few days".

I'm hoping that timeline is still accurate ... and clearly, my hopes have a lot of company.  This is a clunky problem, to say the least.

1

CCMiguel

Gold Problem Solver

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358 Messages

The timeline's are always accurate, however, if something comes up and more work is needed the time will extend but we always try and stay with the time frame shown to us that we relate to our customers. The interruption work is always estimated and we do our best to be as quick as possible.

I no longer actively support the Xfinity Forum or work for Comcast. 

3 years ago

0

user_62b2e8

Visitor

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2 Messages

3 years ago

Same problem here in Boulder. Please fix this ASAP it's more than frustrating! (I use Chrome also.) 

1

0

user_62b2e8

Visitor

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2 Messages

It's working in Boulder, now, too. Yay!

3 years ago

0

user_ad5fce

Visitor

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6 Messages

3 years ago

I am in the Bay Area (CA).   The auto-populate (or "autofill") does not work on Edge, Chrome or Firefox. 

7

0

sandydee

New Poster

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4 Messages

@user_ad5fce​ Mine finally started working this morning!  In Minnesota.  Let's hope it continues.

3 years ago

0

user_e98d0d

Visitor

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2 Messages

I'm in CO...works for me this morning!

3 years ago

0

shminnetonka

Contributor

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24 Messages

@sandydee​ Mine is working this morning, but it was intermittent before it stopped completely before.  Fingers crosssed........

3 years ago

0

user_ad5fce

Visitor

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6 Messages

8:25am Thursday.  I am in the Bay Area.  It is working now!!!!!!!!!!!!!!!!!!!!!!!!!!!!

3 years ago

0

imacorn5

Visitor

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4 Messages

@shminnetonka​ I'm on the West Coast and mine still is not working.

3 years ago

0

user_402aef

Visitor

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3 Messages

3 years ago

I have the same problem in MA

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0

user_402aef

Visitor

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3 Messages

3 years ago

I have the same problem in MA

0

0

user_3e8dfd

Visitor

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4 Messages

3 years ago

My problem has disappeared today (21 July), and autofill seems to work.

1

Langer1

Regular Visitor

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3 Messages

@user_3e8dfd​ Yes, mine seems to be working now as well

3 years ago

0

user_c30aa1

Visitor

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1 Message

3 years ago

I have had this problem (To:, CC:, BCC:) for at least a week in Minnesota - today is July 21, 2022. I do a fair amount of emailing and  mostly know what I am doing. For some reason the settings showed that "adding to Collected Addresses while sending and reading" were not checked - I activated them. My Collected Addresses folder was empty and continues to remain empty for the last several days. I use Google Chrome since my email program does not play well with FireFox.  I hope you figure this out soon.

1

0

CCErika

Problem Solver

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339 Messages

 

user_c30aa1

Are you still experiencing issues? Is the address collected folder the only folder you are missing? 

 

I no longer work for Comcast.

3 years ago

0

user_efaa54

Visitor

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1 Message

3 years ago

Same for me, using Safari on a MacBook Air. VERY frustrating to not have the auto populate. Hope this is fixed today/Thursday. Have tried all the "fixes" I could on my end.

1

0

CCDevin

Problem Solver

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735 Messages

Good morning! Thank you for reaching out and addressing this. We definitely want to be sure this is resolved quickly. I see there has been a solution posted and this has been solved for others. Can you let us know if you are still having trouble or if this is working now, please?



 

I no longer work for Comcast. 

3 years ago

0

user_f38aad

Visitor

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2 Messages

3 years ago

Thanks for fixing the problem!

3

0

shminnetonka

Contributor

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24 Messages

@user_f38aad​ My autofill is working for now, but it is now taking a really long time for a new email box to open up when I click on Compose.  Anyone else having this issue?

3 years ago

0

CCStephanieT

Contributor

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342 Messages

We still have engineers working on the issue with email. Thank you for your patience while we get this issue resolved. 

I no longer work for Comcast. 

3 years ago

0

CCElizabeth

Problem Solver

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908 Messages

@user_f38aad Hi there! Sorry to read about the email trouble! Were you able to resolve this with the solution provided in this thread?

 

I no longer work for Comcast.

3 years ago

0

user_402aef

Visitor

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3 Messages

3 years ago

Mine is finally working again in MA. Thank you!

0

0

imacorn5

Visitor

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4 Messages

3 years ago

Mine started working, for now. Fingers crossed.

2

0

CCFelicia

Problem Solver

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311 Messages

@imacorn5 this is awesome, thank you for reaching back out to let us know the features are working properly now. 

I no longer work for Comcast.

3 years ago

0

user_0f9dae

Visitor

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2 Messages

Mine seems to be working again in Seattle, Washington.

3 years ago

0

user_0d836a

Visitor

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2 Messages

3 years ago

Loooks like mine is working again!!! Yea~!!! Thank you!

0

0

user_00a3cd

Visitor

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1 Message

3 years ago

I am experiencing the same problem.  I'm on a Mac and using Safari. . .

Never had this problem before.  Please help!

0

0

user_62a6c4

Visitor

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2 Messages

3 years ago

My auto fill and address book have not work since 7-17-22. I was told Comcast is working on this. Any updates?

3

0

XfinityDemitrius

Official Employee

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1.8K Messages

Hi @user_62a6c4,

We are still aware of the issues and working to get the issue resolved as soon as possible. As a temporary solution, you can always copy and paste the email address from the address book and paste into the "TO" field when creating an e-mail. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Again

Expert

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31.4K Messages

@XfinityDemitrius​ 

Hi @user_62a6c4,

We are still aware of the issues and working to get the issue resolved as soon as possible. As a temporary solution, you can always copy and paste the email address from the address book and paste into the "TO" field when creating an e-mail. 

You can also click on the icon at the end of the To: field to bring up your address book and you can populate from there.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

0

user_62a6c4

Visitor

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2 Messages

@user_62a6c4​ 

Mine starting working again on 8-1-22. Thank you

3 years ago

0

shminnetonka

Contributor

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24 Messages

3 years ago

Mine has been working for a couple of days now.  I guess it's either intermittent or localized or browser dependent or ???????

1

0

XfinityDilary

Official Employee

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2.2K Messages

Thanks for the update @shminnetonka! I'm glad to hear that. If you have any other concerns, don't hesitate to create a new public post. We'd be happy to help at any time. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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