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shminnetonka
Conversation Starter
1st Accepted Solution
1st Reply

Contributor

 • 

24 Messages

Sunday, July 17th, 2022 4:08 PM

Closed

Email TO field doesn't populate from address book

When I start an email, the email address no longer auto-populates from the address book when I enter part of the name or part of the email address.  I have cleared cache, done cleanup, etc., and it still isn't working.  I'm using a PC with Chrome.

Question

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Updated 

2 years ago

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Official Solution

XfinityGabrielS

Official Employee

 • 

135 Messages

2 years ago

The autofill for some customers (primarily those on the west coast) has stopped working due to a bug within webmail.  We are working on a fix to resolve the issue with an expected resolution by the end of day Thursday. In the meantime, your contacts can be quickly added by clicking the To button in the compose window. 

Update 7/21/22 - This has been resolved.

As an FYI the only impact was automatically filling the email address when typing in the To: field. The autofill populates from the Addressbook and collected addresses. All addresses would have been available through your address book by clicking the Address book or the To: button in the compose window, which would also auto-fill. 

(edited)

18

Langer1

Regular Visitor

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3 Messages

@XfinityGabrielS​ 

Hi, you answered the same question that I had. Thanks, I'll wait til Thursday. Lanny

2 years ago

0

shminnetonka

Contributor

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24 Messages

@XfinityGabrielS​ I am in MN and this has been happening off and on.  It is not limited to the west coast or Denver area.  It's system-wide.  Please fix it ASAP!!!  I spent hours the first day trying to figure out what "I" was doing wrong or what setting needed to be changed, and it is clearly affecting people's business correspondence.

(edited)

2 years ago

pay_wood

Visitor

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2 Messages

2 years ago

0

user_e4015f

Visitor

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2 Messages

Thank you, Gabriel. I'll wait patiently.

It's just to know I don't have to continue trying to inspect my own processes.

2 years ago

0

user_e4015f

Visitor

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2 Messages

. . . good! . . . It's GOOD to know

2 years ago

0

shminnetonka

Contributor

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24 Messages

2 years ago

It seems to be picking up "groups" but not individuals.

0

0

Again

Expert

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31K Messages

2 years ago

@shminnetonka 

Have you tried a different browser?

3

0

shminnetonka

Contributor

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24 Messages

@Again​  It seems to work okay with Edge, but I always use Chrome, and this has never been a problem before.  I restarted the modem and the PC and cleaned up everything I could.  I can't find a setting that is relevant and the blankety-blank Help bots are no use.  I hope it will reset overnight.

2 years ago

0

daveingeb

Frequent Visitor

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16 Messages

@Again​ diff browser does not make any diff

2 years ago

0

CCEthan

Official Employee

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1.4K Messages

@Again, @daveingeb. This is a known issue ticket SI056489631. Our email team is working on a fix. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Anon39065

Contributor

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80 Messages

2 years ago

I am having the same issue - it started a couple days ago.  It works sporadically - no rhyme or reason to it.

6

shminnetonka

Contributor

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24 Messages

@Anon39065​  Good to know, but odd, right?  Especially since it picks up an email "group" name but not the individuals.

2 years ago

0

Anon39065

Contributor

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80 Messages

@shminnetonka​ Very frustrating, and I can't seem to find anything to address how to fix it.

2 years ago

0

shminnetonka

Contributor

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24 Messages

It resolved overnight, but we'll see how it goes.

2 years ago

0

user_3e8dfd

Visitor

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4 Messages

Same problem with chrome in windows.  Started when I was forced into to step verification this last week. Did not resolve with computer reboot. What is the fix ?

2 years ago

0

user_3e8dfd

Visitor

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4 Messages

autofill works with microsoft EDGE for me

2 years ago

0

imacorn5

Visitor

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4 Messages

2 years ago

I have the same problem. It's been about six days now.

1

0

imacorn5

Visitor

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4 Messages

@imacorn5​ It's not working in Edge for me either.

2 years ago

0

sgpasek

Regular Visitor

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2 Messages

2 years ago

I'm using Firefox. Same problem cannot auto populate e mail address fill

1

0

CCKimberly1

Official Employee

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842 Messages

Thank you for all the additional information with the issue you are encountering, @sgpasek.

The autofill for some customers (primarily those on the west coast) has stopped working due to a bug within webmail.  We are working on a fix to resolve the issue with an expected resolution by the end of day Thursday. In the meantime, your contacts can be quickly added by clicking the To button in the compose window. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

ronzmail5

2 Messages

2 years ago

Experienced the same thing beginning this AM, July 19. It occurs on my computer an iphone. Talked to Comcast agents. They have no clue other than suggesting I don't know what I'm doing. 

1

0

XfinityDena

Official Employee

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2.5K Messages

I am sorry for your experience. Are you still having the same issue? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_c1e8c7

Visitor

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1 Message

2 years ago

My MacBook air was doing it--suddenly stopped. I can't figure out what to do to get it to re-start and xfinity support was no help at all. It's pretty crippling for my use.

0

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user_eb65b0

Visitor

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1 Message

2 years ago

I tried in edge and chrome.  Neither did auto fill.

1

0

CCKimberly1

Official Employee

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842 Messages

Thank you for the additional informaiton, @user_eb65b0. The autofill for some customers (primarily those on the west coast) has stopped working due to a bug within webmail.  We are working on a fix to resolve the issue with an expected resolution by the end of day Thursday. In the meantime, your contacts can be quickly added by clicking the To button in the compose window. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_6e6ed6

Visitor

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2 Messages

2 years ago

We have the same problem here ... frustrating, to say the least.  Xfinity, please fix this.  We're not new at email ... this function has always worked for many year, but doesn't now.    

0

user_3e8dfd

Visitor

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4 Messages

2 years ago

I tested and found the same problem on Opera as with chrome and on a different HP computer running windows 7.  My Samsung email autofills the addresses fine using the email function, but not when I sign in from its browser.  My Kindle fails using its silk browser.

0

0

user_7773c5

Visitor

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1 Message

2 years ago

Same here. Stopped autofilling today, July 19th, in my Comcast Email account.   I have tried on a Chrome PC and a Windows 10 PC.  Will not work with either.  

1

0

XfinityArmand

Official Employee

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1.8K Messages

Hi there @user_7773c5!  Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum.  We are so glad to hear from you and want to make sure this is taken care of for you.  NO worries!  You have reached out to the right team, and we are going to do everything we can to get you squared away.  Please feel free to shoot us a message, so we can get started.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/3B8rcpC 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

shminnetonka

Contributor

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24 Messages

2 years ago

Mine was working, today is not working again.

0

0

4048

New Poster

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7 Messages

2 years ago

Worked forever, then not for a day, then good 2 days, now works on just a few names.

I'm not good at this stuff anyway; so don't have a clue.

0

0

user_0f9dae

Visitor

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2 Messages

2 years ago

Same problem here.  I access via Chrome.  Seemed to start on July 17th or 18th and continues today.  I can't find a fix either, and I'm not new at email to say the least.   Xfinity has a bad habit of making a change to something in their setup without notifying customers.  How do we let them know that a lot of us have this problem?  1-800-Xfinity is the only number I've found.

2

0

shminnetonka

Contributor

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24 Messages

@user_0f9dae​ I'm guessing that a certain threshold of # of comments on a problem may escalate to them, as this has.  

2 years ago

0

user_jd33

Visitor

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1 Message

Also not working in NH :-(

2 years ago

0

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