Email search not working

My email search function isn't working properly. I first noticed the problem on July 27. When I search my emails by a sender's email address, it doesn't show most of the emails even though I can scroll down and see they are there. For someone I email frequently with, the search only showed emails from 2009 and before. I've never had this issue before. I can't figure out how to connect with Xfinity support about this issue. When I try to connect to an agent via the support chat it just keeps sending me in circles.

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XfinityBenny

Official Employee

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738 Messages

6 months ago

@user_m4xq8i Thanks for sharing. Are you searching your email by visiting xfinity.com directly and signing in to your account?

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user_m4xq8i

4 Messages

Yes I’m searching directly on Xfinity.com using the safari browser on my desktop and iphone

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6 months ago

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XfinityBenny

Official Employee

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738 Messages

@user_m4xq8i Great, and thank you. Clear the cookies and cache on your browser, then make sure it's restarted, so it has a fresh pull of data.

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6 months ago

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user_m4xq8i

4 Messages

This didn’t solve the problem. I also tried different browsers which didn’t help.

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5 months ago

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XfinityJorge

Official Employee

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1.8K Messages

user_m4xq8i Hello there! Thanks for using our Forums to contact our team. we are sorry to hear you were haing issues and if you still are we are here to assist. Please let us know!

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5 months ago

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user_m4xq8i

4 Messages

Thank you - yes I’m still having the same problem. When I search my emails I don’t get the correct result. For example, when I search by a specific email, the results only show a few emails before 2010 and one recent email - missing 100s that this person has sent me from 2010-2024. At first I thought all those emails had vanished but I can scroll down and find them so the search function isn’t working. It’s the same problem on the safari browser on my iPhone and the safari browser on my desktop. I tried both chrome and Firefox on my desktop and had the same problem. I deleted my history and cookies and restarted and still have the same problem.

(edited)

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5 months ago

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user_e55ab2

Visitor

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2 Messages

5 months ago

I am having this same issue. I cleared cookies and cache. HELP!

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user_z3yu37

1 Message

I'm having the same issue. I search under subject to find some recipes that I had saved and nothing appears. Luckily I had also saved them in my gmail account so can find them there and sure enough it shows that they were sent to my comcast email as well. Sometimes, I can find one in my "recipes" folder while other times I cannot. Before, I could just search "all folders" and would find anything in any of my folders. I have also cleared all my cookies and cache. This is super annoying. Xfinity please get this problem FIXED!

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5 months ago

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user_e55ab2

Visitor

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2 Messages

I now search on my iphone and find the date of the email I need and then go to xfinity.com and go to the date...not an elegant fix, but it gets me what I need.

XFINITY...PLEASE HELP!!!

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5 months ago

XfinityMarcus

Official Employee

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1.1K Messages

user_e55ab2 it looks like we reached out to you already in the direct message you sent us this morning to address this issue.

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5 months ago

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user_pckakp

9 Messages

@user_e55ab2

I had to scroll down by date, but that is very time consuming. How did you search by date?

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5 months ago

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XfinityAngie

Official Employee

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1.6K Messages

user_z3yu37, Thank you for reaching out to Xfinity Support. Make sure you are checking your email through Xfinity.com and not through a 3rd party email server. Let us know if you are still having an issue.

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5 months ago

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user_pckakp

9 Messages

5 months ago

Same issue here, and tried the restart also with no fix.

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user_t99ttr

1 Message

5 months ago

Same issue. Search function no longer working very well.

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XfinityJustinC

Official Employee

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893 Messages

@user_t99ttr thank you for taking time to reach out over Xfinity Forums, I'm sorry to hear of the issue you're experiencing with the email search function. I did want to check as it has been a few days since you initially reached out, are you still experiencing the issue with email search?

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5 months ago

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user_uyl0h5

1 Message

@user_t99ttr I am having the same problem. Search is completely broken. I search for the name of the sender or title of a message just received and search says nothiing found. It's broken. Xfinity seems to be in denial.

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5 months ago

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user_6g10bp

1 Message

27 days ago

I am also not able to search directly through Xfinity e-mail on my computer. It just started several months ago. I have to search on my iphone and then go scroll down to that date in my e-mail when using my laptop. There has to be a solution if this many of us are struggling with this problem.

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XfinityBrianH

Official Employee

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1.1K Messages

user_6g10bp Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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25 days ago

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user_sszp40

1 Message

18 days ago

I have been experiencing the same issue now for over a month. It has occurred on multiple computers (both Mac & PC) and on multiple platforms. WHAT IS GOING ON???

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XfinityBenjaminM

Official Employee

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1.7K Messages

user_sszp40 Can you please elaborate on how you are accessing your Xfinity email?

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16 days ago

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plant4

Visitor

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1 Message

11 days ago

I am having the same issue! I have important emails for travel that need to be accessed. Tried multiple devices, xfinity.com and also xfinity app. Need fixed asap!

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XfinityJeniece

Official Employee

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2.7K Messages

Hey there, plant4, thanks for reaching out through Xfinity Forums regarding your email. I know how important it is to have access to your email especially while you are traveling. We would be happy to help with troubleshooting. Is it only the search that isn't working or are you missing emails as well?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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9 days ago

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user_m4xq8i

Email search not working

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