Visitor
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2 Messages
Email safe list
I inadvertently turned on the email safe list. Is it possible to recover the emails that were filtered and not delivered?
Visitor
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2 Messages
I inadvertently turned on the email safe list. Is it possible to recover the emails that were filtered and not delivered?
XfinityRay
Official Employee
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2.1K Messages
13 days ago
Hi there, Ri2! Thanks for reaching out about the emails that did not come through while the safe list was on. Have you already unchecked the box to turn that back off?
This link shows how to recover deleted emails. These steps may bring them back to your Inbox. https://www.xfinity.com/support/articles/recover-deleted-email. That will send any emails from the last 30 days on our servers back to a folder in your email. You can move or delete them from there. Please let me know if you see them come through when you try that.
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BruceW
Gold Problem Solver
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25.9K Messages
13 days ago
I don't believe that's how it works. My understanding is that, when the Safe List is on, emails received from senders NOT on the List don't reach the Trash, Recovery, or any other folders. They are simply not accepted by the email servers.
In https://forums.xfinity.com/conversations/email/email-accident-safe-list/638d541d39eb3658cfbbabae?commentId=638f4773c81dfc15f5636f11 @XfinityAlex described how the Safe List works and volunteered "We can send you a DM with the senders and subjects" of the rejected emails in a similar case. Perhaps the OP would find that helpful.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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