Regular Visitor
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4 Messages
Email Accident safe list
Somehow I created a safe list with one entry and lost 3 days of email. Can they be recovered?
Regular Visitor
•
4 Messages
Somehow I created a safe list with one entry and lost 3 days of email. Can they be recovered?
Latoque
Expert
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29.5K Messages
2 years ago
Since the messages never got to the Inbox folder, I doubt they can be recovered. You need to contact the senders and ask them to re-send them. You can try calling Comcast security and see if its possible to get them back, but no guarantees------------
Comcast Customer Security Assurance-------------------
Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329
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XfinityAlex
Official Employee
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867 Messages
2 years ago
@dlf We can send you a DM with the senders and subjects if that's acceptable. Let me know.
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CCRenee
New Problem Solver
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169 Messages
2 years ago
Hi @dlf, and thanks for reaching out to us at Xfinity!
Thanks for letting us know how we can help, and sorry you lost your recent emails. Quick question, have you attempted to recover the items in your trash? If you haven't, here are some steps to recover deleted emails: https://www.xfinity.com/support/articles/recover-deleted-email -- If they aren't showing in there, please let us know, and we will gladly help!
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XfinityAlex
Official Employee
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867 Messages
2 years ago
The messages are not in Trash, they have not been "deleted". When the user enables the "Safe Sender List", any messages not permitted by the user are discarded before reaching the user mailbox. Again, if the user wants, we can supply a list of senders and subjects via DM.
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