Contributor
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25 Messages
e-mail safe list
I received instruction from Comcast on how to add to my e-mail safe list. I followed the instruction and received an error: Please enter a valid email address. Why am I getting this error?
The note says All other emails will be filtered out and not delivered. Does that really mean that I won't get any other e-mails?
XfinityKei
Official Employee
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1.1K Messages
7 months ago
Hello @user_6423da Thanks for the screenshot it helps! Let's work together to resolve this. Can you give it a try without the @symbol at the beginning the email address?
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BruceW
Gold Problem Solver
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26K Messages
7 months ago
Safe List only accepts complete email "From:" addresses. You can't enter partial address like the email domain in your example.
Correct. When "Safe List" is active email from addresses not on the list will be rejected. You'll never see them. See https://www.xfinity.com/support/articles/xfinity-connect-safe-list.
If you are trying to keep selected emails from going to the Spam folder, see https://forums.xfinity.com/conversations/email/how-to-prevent-email-from-going-to-the-spam-folder/602dafffc5375f08cd1ec7b9.
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user_6423da
Contributor
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25 Messages
7 months ago
Thanks for the feedback. The reason I tried to setup a safe list was that I had stopped getting some daily e-mails from Charles Schwab. Some days I would get them, other days not. Have received these e-mails without a problem for years, problem cropped up a few weeks ago. I reached out to Schwab and here's the feedback they gave me. Initial help from Comcast said to use safelist but from your feedback that's not going to solve this problem if it blocks all other email. Could help with this.
Thank you for reaching out to Charles Schwab eServices. I am happy to assist with your follow up question regarding the email error codes.
In this case, your email cant be accepted because the receiving mail server is temporarily overwhelmed with delivery attempts. The delivery status for this email returned the following information from your Internet Service Provider: Bounce Code: 3004 // Status Details: Server Too Busy.
To help resolve this, please connect with Comcast and ask them to "Whitelist" the following email domains for Charles Schwab:
@mail.schwab.com
@service.schwab.com
@alerts.schwab.com
@subscription.schwab.com
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BruceW
Gold Problem Solver
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26K Messages
7 months ago
I've never seen that code and don't know what it means. Maybe @XfinityAlex or @XfinityDaveL can help.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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user_pc7lw1
4 Messages
5 months ago
I included the entire email address and now I do not receive any email including email from my safe list. Why?
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user_pc7lw1
4 Messages
4 months ago
This is ridiculous. I am not receiving any email from my safe list. Furthermore, I added over 10 email addresses to my safe list this morning and when my account refreshed, none of these added email addresses appeared on my safe list. The safe list does not work and might be buggy. Xfinity needs to fix this.
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