ComcastSPAAbuse's profile

Official Employee


97 Messages

Wed, Sep 9, 2020 6:00 AM

How to: Prevent email from going to the spam folder


We wanted to make customers aware of a new feature that they may want to utilize. We've heard that our customers would like the ability to add an email address (or sender) to their address book and for those senders to be delivered to the inbox, and not your spam folder. You've likely seen a note at the bottom of some marketing messages that suggest for the recipient to add an email address to their address book to ensure delivery or similar. In most cases, this new feature will give you the ability to allow those senders to go to your inbox instead of your spam folder. If you have filters that act on new messages, they should still filter mail properly. Note that these addresses must be in your Webmail address book for this to properly function, and the form should be "" (without quotes) in the Email field for the contact. From your webmail, you should see an "Address Book" link along the top. It should also be noted this will not work for "Collected Addresses", only those you explicitly add to the Address Book.

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1 Message

3 m ago

Sounds good, but does not work. 
Tried to get help via support chat - that was a useless exercise.

Official Employee


260 Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry to hear that our wonderful support chat wasn't able to resolve your concern. I would be more than happy to look into this here on my end. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.


Problem Solver


613 Messages

3 m ago

Here's the ultimate irony.  My emails from this FORUM telling me when I get a new message go to my Xfinity spam folder.

I followed the above instructions, putting:

into my Webmail address book.   All emails from the forum STILL go into my spam folder, so I'll have to remember to check my spam folder to see any replies to this message.  


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