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NHValCustomer
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8 Messages

Wednesday, November 8th, 2023 6:58 PM

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EMAIL not Syncing on any device - Customer Support is not existent for email. No communication from Xfinity on the widespread problem

Tested both desktop Outlook app and Samsung email app.  Also installed Outlook app on cell and not able to connect to Comcast IMAP server.

This problem has been happening since yesterday.  Email has not synced since yesterday. Error message stating it cannot connect to server.  

We have been customer for over 15 years.  This is the 1st time we have had this problem. And it appears that other Comcast customers are having this problem as well.

Question

 • 

Updated 

1 year ago

 • Edited

11K

67

user_mri2y1

1 Message

2 years ago

At first I could not see email in the Samsung email app. Then it quit syncing on my computer with Thunderbird. Now, email is not syncing when I log into Xfinity. I have reinstalled the Samsung app at least 4 times now. My husband's email works fine. What is going on?

1

0

user_vv6jfa

1 Message

2 years ago

I am having the same problem. My Samsung Android email has not been able to sync with Xfinity since Nov. 7th. I spent a couple hours trying to troubleshoot on Google. I tried everything they suggested except uninstalling and reinstalling. I do not want to lose any of my emails. Please notify me when the issue gets resolved. 

1

0

XfinityJeniece

Official Employee

 • 

3.1K Messages

Thank you for reaching out through Xfinity Forums @user_vv6jfa. Our team of engineers and experts are aware of this issue, and working to resolve it as quickly as possible. Apologies for any inconvenience this may have caused. In the meantime, we recommend accessing your Xfinity Email from the Xfinity Email website.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

shburger

Visitor

 • 

1 Message

2 years ago

Same problem as others since 11/7. I checked my My Third Party Access and it was not enabled - I'm thinking it never was but I have always been able to synch my emails with the Samsung app. Not sure if I should enable third party access now? How will we be notified when the issue has been resolved? Do you recommend uninstalling then re-installing the Samsung email app?

2

0

XfinityLinda

Official Employee

 • 

1.8K Messages

@shburger Our engineering team is working to resolve this for you. We apologize for the inconvenience. For now, please access your email via www.xfinity.com. We recommend you checking every so often to see if the issue has resolved.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

mgseabrook

New Poster

 • 

11 Messages

@shburger​

Solution that worked Comcast and Samsung Sync issue

My samsung S21 Ultra phone and Galaxy watch were not syncing with comcast email account.  This is what I did and so far has been working since 8 AM today.

Phone

1. Cleared email cache

2. Deleted email account on phone

3. Uninstalled Samsung email in play store.

4. Power cycled phone

5. Added back comcast email account 

6. Installed Samsung email from play store.

So far still good

Watch

From wearable app on phone removed email app. Power cycled watch readded email and it worked and I started getting notifications.

Hope this helps others 

2 years ago

user_86fzxz

2 Messages

2 years ago

This is just ridiculous.  I pay Xfinity a lot of money and I need/expect to be able to send/receive emails on my phone.  This is your JOB Xfinity.  Get it fixed.   

1

0

XfinityAlyssaA

Official Employee

 • 

1.8K Messages

Good evening @user_86fzxz, we understand your frustrations and where you are coming from. We apologize for the inconvenience and our engineering experts are working to find a permanent resolution as quickly as possible. In the meantime they have found a couple temporary solutions. You can use the comcast.net website or follow the steps below on your Samsung phone.

 

 

Please delete your email account on Android using the steps below:

 

  1. Open your Email app. If you are having trouble finding it, swipe upward from your Home screen, then tap inside the search bar and type "Email."

 

  1. If prompted, enter your login information. If this happens, you may stop here as the issue should be clear now. If you are not prompted for your password, continue.

 

  1. Once you can view your Inbox, tap on the three horizontal lines in the upper left corner of the screen to open a menu.

 

  1. Tap on the icon resembling a gear, located in the upper right corner of the menu.

 

  1. The email accounts associated with your Email app will appear at the top of the Accounts list. Tap on the email account you wish to remove.

 

  1. Tap "Remove," located in the upper right corner of the screen.

 

  1. Tap "Remove" in the pop-up window to confirm that you want to remove the account.

 

  1. Your customer may now recreate the email account using the normal methods.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_kh53o2

1 Message

2 years ago

You know the problem is that Somebody At Xfinity Changed Something [edit all caps] and it didn't work the way they wanted... all they need to do it Put It Back The Way It Was [edit all caps]!!

(edited)

1

0

mgseabrook

New Poster

 • 

11 Messages

@user_kh53o2

Solution that worked Comcast and Samsung Sync issue

My samsung S21 Ultra phone and Galaxy watch were not syncing with comcast email account.  This is what I did and so far has been working since 8 AM today.

Phone

1. Cleared email cache

2. Deleted email account on phone

3. Uninstalled Samsung email in play store.

4. Power cycled phone

5. Added back comcast email account 

6. Installed Samsung email from play store.

So far still good

Watch

From wearable app on phone removed email app. Power cycled watch readded email and it worked and I started getting notifications.

Hope this helps others 

2 years ago

0

Valabama

1 Message

2 years ago

I am having the same issue!! When will Comcast get this fixed???????

2

0

CCJodie

Problem Solver

 • 

1.3K Messages

@Valabama I understand the frustration. We're fully aware and working as fast as possible to get this fixed. 

I no longer work for Comcast.

2 years ago

0

mgseabrook

New Poster

 • 

11 Messages

@Valabama​

Solution that worked Comcast and Samsung Sync issue

My samsung S21 Ultra phone and Galaxy watch were not syncing with comcast email account.  This is what I did and so far has been working since 8 AM today.

Phone

1. Cleared email cache

2. Deleted email account on phone

3. Uninstalled Samsung email in play store.

4. Power cycled phone

5. Added back comcast email account 

6. Installed Samsung email from play store.

So far still good

Watch

From wearable app on phone removed email app. Power cycled watch readded email and it worked and I started getting notifications.

Hope this helps others 

2 years ago

0

user_eaed22

Visitor

 • 

3 Messages

2 years ago

I also haven't been able to sync since the evening of Nov 6, 2023. My email app houses several email addresses, and only the 2 Comcast ones are not syncing. I hope this gets resolved soon as I only check these emails on my phone since it's a pain to check it online (far less streamlined than Google or Microsoft interfaces).

6

0

user_eaed22

Visitor

 • 

3 Messages

@user_eaed22​ Ironically, I won't be bothered with email notifications that someone has responded to my post, because they won't make it to my phone until things are resolved. 

2 years ago

0

mgseabrook

New Poster

 • 

11 Messages

@user_eaed22​ Solution that worked Comcast and Samsung Sync issue

My samsung S21 Ultra phone and Galaxy watch were not syncing with comcast email account. This is what I did and so far has been working since 8 AM today.

 

Phone

 

1. Cleared email cache

 

2. Deleted email account on phone

 

3. Uninstalled Samsung email in play store.

 

4. Power cycled phone

 

5. Added back comcast email account 

 

6. Installed Samsung email from play store.

 

So far still good

 

Watch

 

From wearable app on phone removed email app. Power cycled watch readded email and it worked and I started getting notifications.

 

Hope this helps others 

 

 

2 years ago

0

XfinityAngie

Official Employee

 • 

1.8K Messages

@user_eaed22, Thank you for reaching out to Xfinity Support. We are aware of the issue and are working to get this fixed as quickly as possible. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_eaed22

Visitor

 • 

3 Messages

@user_eaed22​ They fixed it! I tried to check my emails again, and I just needed to re-input my password. Happiness! Now I just have a few days of emails to go through - yikes.

2 years ago

0

XfinityRichard

Official Employee

 • 

1.9K Messages

Thank you, @user_eaed22 so much for the update. I appreciate your patience, while our back end team fixed the issue with the email. I can only imagine, if I miss checking my email 1 day it's a mess to go through, so I can't imagine several days. Before I let you go are there any other service or account concerns I can assist you with today?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_p5g5ai

1 Message

2 years ago

Yes I am having same issue.  Not sync. Started yesterday.  Hope it gets fixed soon.

1

0

mgseabrook

New Poster

 • 

11 Messages

@user_p5g5ai​

Solution that worked Comcast and Samsung Sync issue

My samsung S21 Ultra phone and Galaxy watch were not syncing with comcast email account.  This is what I did and so far has been working since 8 AM today.

Phone

1. Cleared email cache

2. Deleted email account on phone

3. Uninstalled Samsung email in play store.

4. Power cycled phone

5. Added back comcast email account 

6. Installed Samsung email from play store.

So far still good

Watch

From wearable app on phone removed email app. Power cycled watch readded email and it worked and I started getting notifications.

Hope this helps others 

2 years ago

0

user_fdzmnx

1 Message

2 years ago

I can't sync email on my android. When will this problem be resolved?

1

0

XfinityAngie

Official Employee

 • 

1.8K Messages

@user_fdzmnx, Thank you for reaching out to Xfinity Support! We are aware of the issue and are working to get it fixed as quickly as possible. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_fdd5r2

1 Message

2 years ago

I removed and we re-added my email account on my phone and my email service has been restored.

0

0

user_20hs8j

2 Messages

2 years ago

Same synch issue. Tried checking all possible answers and the same result with the Comcast server. Checked with others who hadn't realised and they also had the same result. My last update was 11/7/2023 2:01A. Others update was the same day! No change as of 11/10/2023 6:00A CST!

Very disappointed and not acceptable behavior from Comcast. 

3

0

mgseabrook

New Poster

 • 

11 Messages

@user_20hs8j​ My samsung S21 Ultra phone and Galaxy watch were not syncing with comcast email account. This is what I did and so far has been working since 8 AM today.

 

Phone

 

1. Cleared email cache

 

2. Deleted email account on phone

 

3. Uninstalled Samsung email in play store.

 

4. Power cycled phone

 

5. Added back comcast email account 

 

6. Installed Samsung email from play store.

 

So far still good

 

Watch

 

From wearable app on phone removed email app. Power cycled watch readded email and it worked and I started getting notifications.

 

Hope this helps others 

 

 

2 years ago

XfinityFrank

Official Employee

 • 

1.3K Messages

Hello @user_20hs8j !  I apologize for the inconvenience caused by this issue! We are continuing to work on a permanent fix. In the meantime, can you confirm if your email is working through our web portal here: https://connect.xfinity.com/appsuite

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_uxsbni

4 Messages

@mgseabrook​ with this latest round of the issue, we did this for all of our email accounts and it would only sync up when using cell data. WiFi, it doesn’t sync up.

1 year ago

0

temp0000

Visitor

 • 

2 Messages

2 years ago

Comcast ticket CR [edit PII] is ticket I joined after battling the automated system to get to a live person.

3 days now 

(edited)

0

0

SussieH

New Poster

 • 

4 Messages

2 years ago

I'm also having this problem and would like to be notified when it's fixed.  I've discovered that if I remove the Comcast email account from my email program and re-add the account it will send and receive email for about 1-hour and then it's stuck again.  So when I'm desperate for my comcast email on my Android phone, this is what I have been doing for the past few days.

0

0

user_eddc22

Visitor

 • 

5 Messages

2 years ago

My Xfinity email has not synched on my Samsung Galaxy10 for over four days. Not acceptable!

1

0

XfinityGabriel

Official Employee

 • 

2.2K Messages

Hi, @user_eddc22! Thanks for taking the time to reach out via our Xfinity Forums for help with synching XFINITY email on Samsung Galaxy devices. As someone who understands the importance of receiving emails on my preferred device, I understand the inconvenience that this can cause. I am sorry to learn about this experience. We will do all that we can to help with a solution. Are you experiencing any issues when accessing Xfinity Email from the Xfinity Email website?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

fisherbob

New Poster

 • 

4 Messages

2 years ago

uninstalled Samsung Email app then reinstalled app and reentered account. sync seems to work now but when I went into settings to force a sync, I had to resign into xfinity account. A definite change somewhere. I never had to re-sign into my email before.

1

0

XfinitySara

Official Employee

 • 

1.7K Messages

Thank you for the suggestions, @fisherbob! This is still a known issue that we're actively working to resolve. We appreciate your patience and community assistance :)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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