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Visitor

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1 Message

Tuesday, May 20th, 2025 5:04 PM

Email login error message and secondary email problems with password updating

For the last few weeks, we have been getting a pop-up error message on our email account: "Error--The provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them." (For context, we set up secondary linked Comcast email accounts several years ago and have them all appear in the general inbox. We have never had any issues previously.) I called Xfinity on April 24, 2025 when this had been going on a few days and was told that it was a global issue and should be resolved within 24 to 48 hours. Clearly that has not happened. I looked at the individual email accounts under settings--the incoming server ports (IMAP) are 993 and the outgoing are 465. I'm assuming it's the passwords that need to be updated to match the new Xfinity password I created awhile back to increase security. When I go into those individual secondary accounts to update the passwords, I am able to change the incoming server passwords but not the outgoing passwords--that field is greyed out and cannot be changed. Trying to change just the incoming passwords produces the warning message "Validation of server imap.comcast.net failed due to invalid credentials" and gives me a choice between "cancel" and "ignore warnings," so I cancelled, not wanting to [Edited: "Language"] anything up. We are still receiving all the email from all the accounts--there has been no interruption (yet). Sorry for the long post, but I wanted to be clear on the problem and what I've already attempted. I would appreciate any advice on how to fix this issue. Thank you.

Visitor

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2 Messages

22 days ago

May 20, 2025 Same story. Same issue for days. I’ve tired of troubleshooting this annoying issue! Zero resolution.  

Regular Visitor

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6 Messages

22 days ago

Same story here. Cannot log in to my e-mail account using Google Chrome. Keep getting message that either ID or password is incorrect. Correct ID and password were entered several times to no avail. This has happened several times in the past few months. Contacting exfinity is impossible and agravating.  

Official Employee

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1.4K Messages

21 days ago

Hi there, @user_4stf5i! Thanks for reaching out to us here on the Community Forum and letting us know you were having email login issues. Could you let us know what email application you're using and also check to see if you can log in to the individual accounts via our web portal at : https://www.xfinity.com/email?

Visitor

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2 Messages

@XfinityFrank​ I am currently able to log-in and access my two accounts via the web portal although there were times in the past week or so, not even that worked. 

It should be noted that another person in my household is having the same issues. But, his works, now and then.

I've had this issue on my iPhone and laptop for a week. 

My iPhone email accounts (2) are via native Mail App:

When I select to view "All Inboxes" 

MESSAGE: "Multiple Account Errors. Select individual accounts to see more info"

When I select either individual account

MESSAGE:

"Cannot Get Mail. imap.comcast.net is not responding. Verify you've entered correct info in Mail Settings. Server Code "ALERT"...temporarily blacklisted"

My email accounts (2) on my laptop via Outlook 16:

MESSAGE: Usually the messages are relentless pop-ups saying to correct usernames or passwords.  Been there. Done that. 

Official Employee

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1.9K Messages

I am glad to hear that the Xfinity Email web portal is working @user_pp4qfs. With the errors being received, we do recommend deleting your email profile and re-establishing a new profile on your third-party email clients. Our 'Set up your Xfinity Email address with an email program' support page will provide the steps needed and specifications for using the Xfinity Email with third-party email clients. Please give this a try and let us know if the errors still populate.

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