Email filters getting deleted

I have been using my PC to access my emails, particularly through a firefox browser. I also took the time to remake my filters a third time, but I'd still like to know if there's a method to retrieve the filters in the case they get deleted again.

@knogleg To be completely upfront, because Xfinity Connect doesn't have a native backup or undo feature, there isn't a way to automatically restore filters once they’ve been wiped from the server.

The only mobile app connected to my email that accesses it like I do on my PC is the built in iOS mail app, which I haven't used in a while (long before my filters got erased). I'll probably do the same with screenshotting my filters if there's no way to find out what was causing it to be deleted, though I hope that I won't need to use them to reconstruct my filters again.

It definitely feels better having that backup just in case! Aside from that, were there any other concerns that came to mind @knogleg?

Hi, its been over a month since and my email filters have deleted themselves three more times without any warning or reason. I am finding this to be increasingly annoying every time it happens and with no error code I cannot understand what is causing it. I know that they cannot be saved as a backup as you have already told me, but at this point I'm more concerned as to WHY this is actually happening. I don't want band-aid solutions I want actual answers as to what is causing this.

Please investigate what might be causing this instead of just directing me to find a band-aid solution to a problem that I have no hand in causing and can't fix myself. One of your responses seemed to indicate that this is something that happens to your employees as well, and I'd highly recommend getting your QA and Software Engineers involved so you can figure out what is making this happen and how to stop it. I refuse to believe that after 10+ years of using this Email, that this was an issue that has existed the entire time and is unfixable.

If it really comes down to it, restructure the filters to be compatible with a CSV or JSON format and allow importing/exporting if you truly cannot fix this issue. 

I have also had my xfinity email filter rules mysteriously disappear this week.  I need to have them restored! I had three files with hundreds of conditions that somehow got deleted with no indication of how it happened.  My rules that vanished have been maintained for over a decade and now the work performed to rebuild them will be a huge effort.  How can I be reassured that the catastrophic deletion event won't reoccur if I rebuild them?

Hello, 

Apparently some techs were able to recover the filters. Please see this forum thread at the very bottom. https://forums.xfinity.com/conversations/email/email-filter-rules-disappeared-recently-how-to-get-them-back/65ba9c6956dae762b6880a33. Might want to contact that tech and spread the word so if one of us calls with the same issue you can help us out. I for one just had it happen again for the 4th time. 

Cheers!

Yeah, there's no solution, no explanation of how they were restored, just that they were restored.

Hello, sending this reply to @XfinityPeterH​ 

Below, I pasted a comment from this thread from visitor user_0zwcva. That comment indicates that another Xfinity tech has discovered how to restore disable/deleted filter rules

Can you please consult with your tech peers to determine how to restore filter rules.  Please post a comment with an update of the status of my restore request.

Thanks for your help.