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chestnut212
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Contributor

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16 Messages

Thursday, November 11th, 2021 6:53 PM

Closed

Email down

I haven't received an email since 9:10 am. Two contacts emailed me since that time, and I have not received the emails. Also, sent mail is not working. Please advise.

(I rebooted my modem and router, didn't help.)

Question

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Updated 

3 years ago

7.7K

32

ggeinec

Contributor

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223 Messages

3 years ago

Same here, no incoming mails since 1:06pm in Zip Code 21204 (Maryland). Sending appears to work. I'm using an email client, not web-mail. But checking web mail through browser on phone shows empty inbox.

(edited)

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06221939

Frequent Visitor

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7 Messages

3 years ago

Same here in Minnesota. But I'm getting some emails. I tried to contact Xfinity. It used to be excellent service.

Now unavailable. 

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lfab

Visitor

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9 Messages

3 years ago

 "cache and cookies"  clearing did not make the email work ...

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lfab

Visitor

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9 Messages

3 years ago

some of the emails went through ... not all

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Flirodr

Visitor

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5 Messages

3 years ago

My email is down as are others in my area.  I am receiving emails as much as 5 hours old.  Located in SF bay area, zip code 95472.  This is happening on desktop, phone and webmail.

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Ms_Tessie

Contributor

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23 Messages

3 years ago

Adding my voice to list of Comcast customers only able to send/recieve emails intermittently on Nov. 11, 2021. I've cleared my cache and still waiting for emails to come through. I am also receiving emails that were sent hours ago. Account is in the Boston area, but I am traveling and outside DC. 

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Rick_Retired

Regular Visitor

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4 Messages

3 years ago

Spent hours arguing with Amazon about not getting their emails sent after 10:17AM EST to explain why my recent product reviews were not posted....  I finally saw and read those Amazon emails in their "message center" for my account as instructed by support and only then thought to Google this issue!  A whole day wasted in frustration and no closer to resolve off either issue even after clearing.  St. Augustine, FL 32086  6:05PM.

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Rick_Retired

Regular Visitor

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4 Messages

3 years ago

Whole afternoon wasted arguing with Amazon about emails they repeatedly sent not arriving after their last delivery notice this morning at 10:17AM EST in St Augustine, FL 32086.  Didn't even think to Google the issue until a helpful Amazon rep directed me to my account's message center where they sat just as stated.  Me feeling the fool thanks to Comcast/Xfinity.

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user_8b750d

Visitor

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2 Messages

3 years ago

Same issue in MN 55337.  I use Apple Mail client (imap) as well as tried the xfinity web client (cleared cookies/cache), but missing a bunch of email still.   Additionally, this is very inconvenient, especially when doing email verification on various sites because the OAuth token is expired because any email that does eventually come through is so delayed the token is no longer valid when returning to the website attempting to verify. 

(edited)

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XfinityVianney

Official Employee

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2.1K Messages

Hi, @user_8b750d. We have seen progress, and I wanted to check-in. Have you tried to clear the cache and cookies on your device? If not, can you please give this a try?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_143d4a

Visitor

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1 Message

3 years ago

Adding Columbia, MD to the list of areas with email issues with xfinity since early this morning (first noticed at 10:45 a.m.) and they persist until now ~9:37 p.m.

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XfinityVianney

Official Employee

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2.1K Messages

Hello, @user_143d4a. Have you tried any troubleshooting steps so far? We have seen success with customers who clear their cache and cookies. It can take up to 24-hours, but it should help clear things up. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_a20c21

Visitor

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8 Messages

3 years ago

Same problem in Fort Lauderdale, FL!

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XfinityArmand

Official Employee

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2.1K Messages

Hi there @user_a20c21!  I know that this has been something that has been able to be resolved by clearing your cache and cookies.  Have you been able to do that on your end?  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

DRM_SF

Contributor

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17 Messages

3 years ago

This morning I got some e-mail and thought the problem was resolved. But I just sent myself three test messages, and only one message got through. Something is still not working. Could someone from Xfinity please provide an update?

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XfinityBillie

Official Employee

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3.3K Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry to hear that you have been having issues with your email. I would love to look into this further with you. Please send us a direct message to "Xfinity Support" with your full name, address and user name to get started.

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

lfab

Visitor

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9 Messages

3 years ago

yep!

maybe this is going for long time,  I just didn't think about it

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ggeinec

Contributor

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223 Messages

3 years ago

Still a problem in Zip Code 21204, Maryland. Emails are arriving 1 - 2 at a time, sporadically, with much delay.

SINCE YESTERDAY MORNING!

PLEASE FIX THIS!

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CCMike1

Official Employee

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933 Messages

Hello all, we are aware of an ongoing issue affecting some customers ability to send or receive emails at this time. A current solution is to clear the cache and cookies on the web browser or affected device, and allow up to 24-hours for the system to update.

 

If you continue to experience issues after 24-hours, or cannot receive emails still, please contact us and we can connect the affected account to the known issue. This will allow our engineers to see how many accounts exactly are affected and focus their priority on a fix.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

CCTambrey

Gold Problem Solver

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3.4K Messages

3 years ago

Hello everyone! I just wanted to check in and get you all an update on this issue! 

Repairs have been made and the issue should be resolved at this point but delayed incoming mail throughout the day is to be expected while our servers are catching up.

If you are still having trouble, we recommend clearing your cache and cookies and wait for 24-hours for those emails to come through. If it's been more than 24-hours and you are still missing emails, please let us know so we can take a closer look. :) 

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