Visitor
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2 Messages
Email Delays
We have has Comcast.net email for years. But for the last few months, we are having incoming email delays for hours. I researched Outlook 365 issues and found nothing to help. However, I do see a number of Xfinity/Comcast users have reported the same issue over the last year or two, but see no solution/fix offered is any of the posts. Can you please respond with whatever fix/solution you have provided to others? If there are a many, please provide them all as I am willing to try anything. Thanks
XfinityAlex
Official Employee
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910 Messages
2 years ago
@caboline Could you be more specific about the issues that you're seeing?
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caboline
Visitor
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2 Messages
2 years ago
Sure. We use Outlook on our home laptop and over the last few months, we wouldn't get incoing email but we could see them on our iPhones and the Web client. If we hit "Send/Recieve - Download Headers" they would come into the inbox. Otherwise, if we waited (a few hours), they would eventully show up. I've looked into Outlook reported issues and found nothing that looks like it would apply. But I do see a number of Xfinity users reporting the delay but don't see any soution(s).
What additional information do you need to diagnose the issue?
Thanks
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XfinityAlex
Official Employee
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910 Messages
2 years ago
@caboline Ah, so this isn't necessarily a problem with getting email, but more in how your clients sync to the mail you do have? Have you looked to ensure that the account is set to auto-check?
One example of documentation: https://www.hostdime.com/kb/hd/mail/changing-frequency-of-checking-email-in-outlook-and-thunderbird
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