magicdave2's profile

Contributor

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33 Messages

Wednesday, November 9th, 2022 4:12 PM

Closed

Email delays

I am experiencing email delays/throttling both incoming and outgoing to people. Please advise asap. It is impacting my work.

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Official Employee

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910 Messages

3 years ago

Could you share some headers that demonstrate the issue?  Please remove any personal information such as email addresses.

if you prefer not to post it here, feel free to send me a DM via the Forums.

(edited)

Contributor

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33 Messages

3 years ago

Thanks for the reply. Sent you a message.

Visitor

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3 Messages

3 years ago

I am also experiencing frustrating delays (going on 4 hours now) without receiving or sending email message across the board on various email clients. However, on cellular it works. This is not an isolated incident and I ask why Xfinity is asking us to DM to resolve it. 

Visitor

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3 Messages

3 years ago

I am also experiencing frustrating delays (going on 4 hours now) without receiving or sending email message across the board on various email clients. However, on cellular it works. This is not an isolated incident and I ask why Xfinity is asking us to DM to resolve it. 

Official Employee

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910 Messages

@user_4396f4​ 

We ask people to send us a DM to protect private details such as their email address, relevant domains, or other things they may not want to share with everyone in the forums.  Posts with personal information are sometimes edited to remove that information, necessitating a DM to resolve.  Requesting a DM at the onset gets us ahead of that.

Are you getting an error when you try to send?  Is it a timeout?  something else?  If you want to DM me your email and/or IP address, that may help us find the issue.

Problem Solver

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339 Messages

@user_4396f4​ 

 

Good morning. Just reaching out to see if your issues have been resolved. We continue to be here for you 24/7. 

I no longer work for Comcast.

Visitor

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3 Messages

The issue is intermittent and I have not experienced it recently. However, it has happened before the last time too and wonder what may be causing it.

Official Employee

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443 Messages

@user_4396f4  How often would you say this occured previously?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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33 Messages

3 years ago

This is still a problem. People are getting their emails to me bounced back. I receive them in my GMAIL account but not in my XFINITY email. I also have migrated to a different domain host to rule out this as a problem and it still is happening. COMCAST?????

Official Employee

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910 Messages

3 years ago

@magicdave2 As I'd noted in PM, you're (still) using a webhoster that has historically had many issues with deliverability and controlling the spam they emit.   The IPs they use for this send a high ratio of spam (and invalid recipients), and they repeated end up on blocklists.  They "resolve" this by changing IPs, which inevitably also get blocked, and then they repeat the process.

Contributor

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33 Messages

@XfinityAlex​ Alex, I moved to another domain host who is not on that same group of companies and still having the problems.

Official Employee

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1K Messages

Let's get back in DM then and see what's going on with that new domain. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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33 Messages

What are the proper MX records for comcast mail? I am getting relay denied and customer not ours errors! This should not be this difficult, why are these setting not listed in an easy to find place? This is impacting me during a very busy time for work.

Official Employee

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1K Messages

Let's get back in DM so we can move the conversation forward! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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33 Messages

I did, waiting for a response, need help asap

Visitor

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2 Messages

2 years ago

We have has Comcast.net email for years.  But for the last few months, we are having incoming email delays for hours.  I researched Outlook 365 issues and found nothing to help.  However, I do see a number of Xfinity/Comcast users have reported the same issue over the last year or two, but see no solution/fix offered is any of the posts.  Can you please respond with whatever fix/solution you have provided to others?  If there are a many, please provide them all as I am willing to try anything.  Thanks

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