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Aceq2jot
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170 Messages

Friday, October 24th, 2025 6:46 PM

email asking you to accept the Yahoo Terms of Service and Privacy Notice

I have yet to receive this email so i cannot log into yahoo to check my email on the web. How do i get the terms to agree with.

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Updated 

1 month ago

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Oldest First
Selected Oldest First
Again

Expert

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33K Messages

1 month ago

I have yet to receive this email so i cannot log into yahoo to check my email on the web. How do i get the terms to agree with.

Be patient.  This transition will be going on until June 2026.  Roll out is slow.  Continue checking webmail for the official verified email from Comcast regarding this transition.

Here is information regarding the transition to Yahoo! Mail:
 
And, from the Yahoo! page:
 

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BruceW

Gold Problem Solver

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26.9K Messages

1 month ago

I have yet to receive this email so i cannot log into yahoo to check my email on the web. ...

I'm not aware of anyone receiving the "invitation email" Comcast/Xfinity said we would get. Instead, when your account is ready to be moved, logging in to xfinityconnect.email.comcast.net will display the panel shown in https://forums.xfinity.com/conversations/email/68e5cc7e19d01b57e46b0864?commentId=68e64c7119d01b57e46df868 (unless they change their mind again!). When that appears select "Get started" to begin the process.

Also see https://www.xfinity.com/support/articles/yahoo-email-migration-overview and https://help.yahoo.com/kb/new-yahoo-mail/SLN36803.html.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

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Aceq2jot

Contributor

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170 Messages

Sadly I have already tried all of that. I came here after clicking on the link on the Xfinity page and going to yahoo where i put everything in then the page just reloads and never goes anywhere.

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1 month ago

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XfinityNatalie

Official Employee

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463 Messages

Hello @Aceq2jot! We appreciate you reaching out with your issue encountered during the email migration process. It sounds like you have been going through quite a cumbersome journey. Thank you for confirming you have tried the steps above that our Experts @Again and @BruceW have mentioned. 

You said that the page keeps reloading after you go to the Yahoo webpage, right? By chance, have you also cleared the cache and cookies from the web browser history and then tried going through the link again? Please let us know if the page continues to reload in a loop, so we can explore this further.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

Aceq2jot

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170 Messages

@XfinityNatalie​ Did all of that and allowed 3rd party cookies from Yahoo to see if that was the problem but no luck so i came here.

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1 month ago

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XfinityJorge

Official Employee

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2.6K Messages

 

Aceq2jot Thanks for the update and we are happy to take a deeper look into this here for you. To get started can you shoot us a DM so we can take a deeper look into this. To get started can you send us a DM with your full name and service address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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Aceq2jot

Contributor

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170 Messages

1 month ago

So yesterday I tried logging into the Yahoo from the web based Xfinity email portal and was finally successful and setup my new web based comcast email box on yahoo.

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