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user_ie67na
1st Topic

Visitor

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4 Messages

Thursday, July 10th, 2025 2:44 PM

Email Access

I am unable to access my emails via online. I get sent to a page I don't understand. my email address is [EDITED: Personal Information]

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Updated 

18 hours ago

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XfinityFrank

Official Employee

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1.5K Messages

2 days ago

Hello there, @user_ie67na! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble with your email. Could you tell us what you're seeing on the page you're sent to and also confirm if you're checking your email on our site here?

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user_ie67na

Visitor

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4 Messages

@XfinityFrank​ 

Hello,

Thanks for your reply. When I click on the link (here) I get directed to (https://www.xfinity.com/support/articles/account-email-information) instead of where I expected to go. I'm just trying to get to where I can login to my emails.

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1 day ago

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XfinityEmilyB

Official Employee

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2.1K Messages

 

user_ie67na Let's keep working together until we get to the bottom of this. Are you currently an Xfinity customer or is this an Email account you had with us as a previous customer? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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user_ie67na

Visitor

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4 Messages

@XfinityEmilyB​ 

I am  currently an Xfinity customer

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1 day ago

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Latoque

Expert

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29.7K Messages

1 day ago

@user_ie67na 

Try using this link-------------

https://connect.xfinity.com/appsuite/

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user_ie67na

Visitor

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4 Messages

@Latoque​ no. my question wasn't answered. the link you suggested redirected me to the following link. (https://www.xfinity.com/support/articles/account-email-information)

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1 day ago

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XfinityJeniece

Official Employee

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3.3K Messages

Thanks for that information, and sorry you are still having issues with your account. Have you tried resetting your password to see if that helps?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

1 day ago

0

Latoque

Expert

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29.7K Messages

18 hours ago

@user_ie67na 

Try opening a Private browsing window in your browser and see if that same link takes you to the sign-in page.  I just tried it and it works OK for me.  If it does work for you, go back to the regular browser page, then clear history/cache.  Then close out the browser and open it in a fresh session and try again.

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